v Information on agents daily performance (customizable)
v Easy to use incentive calculator (customizable)
v Live chat assistance with TLs/AMs/QA for real time assistance.
v Automated recognition of top performing agents.
v Tracking consequent poor performers.
v Agent efficiency calculator.
v Team efficiency calculator.
v Real time incentive details.
v Login information request.
Submission & Approval Of Leave Request
v Submitting leave requests to next level online.
v Option for the reporting officer honor or dishonor these leaves.
v Option to escalate these requests to the concerned managers for approval.
v Concerned managers can dishonor or honor requests which are already approved.
v Process leave status would be made available on real time basis.
v Agents online can view leave approval/disapproval status.
v TLs/Managers can view reports on scheduled staffing as per the automated roster every month.
v Agents can send in centralized request for company cab facility.
v An automated report of the contact information for these agents will be sent to the transport department.
v An automated route plan and shift timings will be generated for TLs/Managers to view.
v Automation of suggestions/complaints/agents concern relating to transport.
v Payment biddings.
v Bargaining on deals.
v Online challenges.
v (More to come)
v Referral programs
v Message forum
v Fun time & Jokes
C Gerald Anbarasan