An Online HelpDesk tool that provides Customer Support Service. If customers have any problems related to services, billing, administrator reasons, they can open a trouble ticket describing the problem. The helpdesk staff will review and response to the problem(s), then close the ticket as resolved. With this website tool, the service provider will be able to support users with the help of its own ticket system. It brings efficiency and monitoring of issues easily, centralising the problems/issues into one location. The status of the cases can be viewed as "open" or "closed".
TARGET AUDIENCE: e-Business/eCommerce sites that requires Online Helpdesk Support Ticketing System
Example of something that the middle("business") tier of your application might do, calculate or check?
- User Registration
- Helpdesk Staff Registration
- Login Validation
- Display ticket issues(Answered,Not Answered issues)
- User Profile
- Email notification/reponses
Information stored in the database on the server
* Customer personal account details
* Helpdesk staff account details
* Answered tickets, Not Answered tickets (contents)
* List of enquiry areas
* News or Updates
Application will be able to read and write from the database.
Criteria for Presentation classes:
- Portable (HTML and ECMAScript)
- Separate assembly.
- Contains only presentation logic
- All logic in code behind files
- [url removed, login to view] best practice
Criteria for Business classes:
- One or more business classes
- Separate assembly
- Contains only business logic
- Short-lived and stateless actions
Data Access Class codings
- Un-typed datasets
- Read and write to database
- Wrapper method for each access
- Separate assembly
- Contains only data access logic
Please see attachments.
([url removed, login to view] is the MS SQL database file)
I have another attachment [url removed, login to view] (template, partially done) which is the Microsoft Visual Studio .NET 2003 file but it's too big to be uploaded. PM me with yr email to see the template, I will send it to the service provider upon request
11 freelancere byder i gennemsnit $74 for dette job
Hello Sir, We have already developed a fully featured system. With minor customizations it will match all your requirements and much more. please view the PM for more details. regards, Sushant