→Name of the job: Support users and helping them to create projects in crowdfunding platform
We’re managing a global crowdfunding platform named Airtripp Funding
[login to view URL]
This platform can be used worldwide, but one of our major markets is Indonesia
・We’re looking for a person to be in charge of the general support to users in the process of creating and opening projects in our crowdfunding platform
・As an extra, we don’t have any Indonesian speaker in our team, which is a problem when trying to communicate with our many Indonesian users.
→What the job is about:
・Main task: Customer Support for the users of our platform:
Help our users during the process of creating and opening a project in our crowdfunding platform by:
- Contacting to the users who applied to open a project in the platform
- Interviewing the users in order to get more information about the project in order to create
the content of the projects
- It would be online interviews through Skype, WhatsApp, Line, Facebook Messenger, etc.
(depending on the way selected by the user).
- Help our users to solve their doubts about the platform.
- Platform admin tasks
- Accepting or rejecting projects opened by the users
- Making public projects worldwide
- Sending eMails to users announcing them different information about the platform
- Research and provide information about different aspects of Indonesia (if necessary).
English~Indonesian translations (if necessary).
→Characteristics of the job:
・From 3 to 4 hours a day
・No work on weekends and public holidays (according to Indonesian calendar)
・Native level of Indonesian
・Business level of English
・Able to communicate swiftly and on time
・Good access to internet connection
・Empathy and personal communication skills
・World and Excel
→Nice to have:
・Knowledge about crowdfunding
→Instructions to apply:
・If you want to apply, please complete the test document and send it to the email address lourdes@[login to view URL] (eMail Subject: Airtripp Funding test/(your freelancer user name)
・We will screen the applications and all applicants who passed the first test will then be invited to a web interview.
*No remuneration will be given for the writing test.
・Web interview (about 20~30 min.)
We wish good luck to the applicants and await your applications!
Please feel free to ask us for any inquiries!
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