I need a web based CRM for a small call center. the basic functionality is as follows:
import and manage contact lists (from xls or csv). enter expiry date for contacts (after which they cannot be contacted). note: import function should check for duplicates and report them if any.
prioritise lists or contact groups or individual contacts
manually assign individual contact to users
simple screen which shows next number to dial and report status / schedule next call / enter information from client. agent should also have an option to search for a contact based on phone number
view only contacts based on specified criteria
assign them to sales agents
view / edit contacts
ammend contact information
the application should be optimised for both PCs and mobile. android app optional.
post-development support required
60 freelancere byder i gennemsnit $651 på dette job
Hello. Nice to meet you. CRM(Customer Relationship Management) I know it and Have experience when I worked at the company. Let's discuss more via chat. Regards, Zhang.S