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I want to embed a customer-support chatbot directly inside our iOS and Android app so users can ask questions, get guided help, and complete simple tasks without waiting for a live agent. The bot should go beyond FAQ replies: it must hold natural, multi-turn conversations and trigger routine actions such as checking order status, opening a support ticket, or resetting a password. I already have REST/JSON endpoints for user data and ticket creation; your job is to design the dialogue flow, connect to those APIs securely, and return structured responses the app can render. A fallback hand-off to a human agent is required whenever the intent score drops below an agreed threshold. Deliverables • Conversation design and intents/entities in your preferred NLP engine (Dialogflow, Rasa, Microsoft Bot Framework—your call) • Integration layer that consumes our existing APIs and exposes webhook endpoints for the bot • Mobile SDK or sample code (Swift + Kotlin) that shows how the app calls the bot and displays replies • Test plan covering at least 50 common support scenarios with success metrics (≥90 % correct resolution, <2 s average response time) • Deployment guide and brief knowledge-transfer session If you have shipped similar in-app support bots and can demonstrate solid API integration skills, I’d love to review your approach and timeline.
Project ID: 40481791
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34 freelancers are bidding on average ₹1,082 INR/hour for this job

Hello, I am an experienced developer. I can build the in-app customer-support chatbot for your iOS and Android app using Microsoft Bot Framework with LUIS for natural multi-turn conversations and intent scoring. I will design the conversation flow, intents and entities to handle order status checks, support ticket creation and password resets through your existing REST/JSON endpoints securely. I will build the integration layer with webhook endpoints, consuming your APIs and returning structured responses the mobile app can render, with automatic fallback to a human agent when the intent score drops below the agreed threshold. I will deliver Swift and Kotlin sample code showing how the app calls the bot and displays replies, plus a test plan covering 50+ common support scenarios targeting ≥90% correct resolution and <2s average response time. I will provide a deployment guide and brief knowledge-transfer session at handover. I have shipped similar in-app support bots and API integrations in recent projects. Please click on my username to check my profile and past work. Let's discuss in details via chat. Thanks
₹850 INR in 40 days
7.2
7.2

Hello, I can develop and integrate an AI-powered customer support chatbot for your iOS and Android applications with seamless API connectivity and human-agent escalation. ✔ Dialogflow/Rasa/OpenAI-powered conversational AI ✔ Multi-turn conversations with intent and entity recognition ✔ Secure integration with your existing REST APIs (order status, ticket creation, password reset, etc.) ✔ Human handoff based on confidence threshold ✔ Webhook and backend integration layer ✔ Swift & Kotlin sample integration code ✔ Test coverage for 50+ support scenarios with performance metrics ✔ Deployment documentation and knowledge transfer I have experience building AI chatbots, API integrations, and mobile applications, ensuring fast response times, accurate intent handling, and a smooth user support experience. Available to start immediately and discuss the best NLP architecture for your requirements. Best Regards, Srashtasoft
₹1,000 INR in 40 days
6.8
6.8

AI Customer Support Chatbot Integration for iOS & Android >>>>>> Hello, I carefully reviewed your chatbot requirements and I understand the goal is to build a natural, multi-turn in-app support assistant that can intelligently guide users, integrate securely with your existing REST APIs, automate routine support actions, and seamlessly escalate to human agents whenever confidence thresholds are low. User Flow User Opens In-App Chat → AI Understands Intent & Context → Multi-Turn Conversation Handling → API Calls for Order Status / Ticket Creation / Password Reset → Structured Response Returned to Mobile App → Low-Confidence Intent Escalates to Human Agent → Analytics & Continuous Intent Optimization This type of conversational support architecture with API-driven automation and human fallback workflows is exactly the type of system we specialize in. We can design scalable dialogue flows, secure webhook integrations, and lightweight mobile SDK integration layers that ensure fast response times and smooth user experience across both iOS and Android. Looking forward to discussing the support workflows, API architecture, and sharing similar AI chatbot and mobile integration experience with you. Best regards, Shailesh P.
₹1,000 INR in 40 days
7.3
7.3

Hello, I’m Karthik, a Full-Stack & AI Developer with 15+ years of experience building intelligent chatbots, API integrations, and mobile applications. I can develop and integrate a smart in-app support chatbot for both iOS and Android that handles multi-turn conversations, automates common support tasks, and seamlessly escalates users to human agents when needed. Key deliverables: ✔ Conversation design with intents & entities ✔ Dialogflow, Rasa, or Microsoft Bot Framework implementation ✔ Secure integration with your existing REST APIs ✔ Order status, ticket creation, and password reset workflows ✔ Human handoff based on confidence thresholds ✔ Swift & Kotlin integration samples ✔ Webhooks, deployment documentation, and knowledge transfer ✔ Comprehensive testing across 50+ support scenarios My approach focuses on fast response times, high intent accuracy, secure API communication, and a scalable architecture that can evolve with your support requirements. I’m available to start immediately and would be happy to discuss the best NLP platform and implementation strategy for your application. Best regards, Karthik 15+ Years Experienced Full-Stack & AI Developer
₹1,250 INR in 40 days
5.1
5.1

Hi , Good evening! I’ve carefully checked your requirements and really interested in this job. I’m full stack node.js developer working at large-scale apps as a lead developer with U.S. and European teams. I’m offering best quality and highest performance at lowest price. I can complete your project on time and your will experience great satisfaction with me. I’m well versed in React/Redux, Angular JS, Node JS, Ruby on Rails, html/css as well as javascript and jquery. I have rich experienced in API Integration, AI Development, Mobile App Development, AI Chatbot Development, Natural Language Processing, C# Programming and Objective C. For more information about me, please refer to my portfolios. I’m ready to discuss your project and start immediately. Looking forward to hearing you back and discussing all details.. Talk to you soon
₹4,753 INR in 18 days
4.0
4.0

Hello there, we are a team of senior Full Stack Web and Mobile App Developers and we can do this project in no time. Thanks Ashish Kumar.
₹1,000 INR in 40 days
4.1
4.1

Bringing an in-app chatbot to life is second nature to us at Paper Perfect, and we'd love to do the same for your iOS and Android app. With our solid background in API integration and considerable expertise in mobile app development using advanced frameworks like Flutter and React Native, we are uniquely positioned to deliver a tailored solution that incorporates your existing REST/JSON endpoints seamlessly. Our conversational, action-oriented approach goes beyond the mere generation of FAQ replies - for your app, expect natural, multi-turn conversations that trigger specific tasks such as checking order status or opening a support ticket. Having been in the industry for years, we've launched similar in-app support bots before, and guarantee exceptional results on time and within budget. In fact, deploying chatbots that can handle 50+ common support scenarios with at least 90% correct resolution and an average response time below 2 seconds is a routine exercise for us. We'll put our rigorous imposition of quality standards in place when designing the conversation flow, connecting to APIs securely, returning structured responses that your app can render effectively and devising comprehensive test plans with success metrics you can rely on. Placing the power firmly in your hands, we offer several options for constructing the 'brains' behind chatbots and will meticulously identify which NLP engine—Dialogflow, Rasa or Microsoft Bot Framework—best s.
₹1,000 INR in 40 days
3.5
3.5

I can design and deploy an intelligent in-app support chatbot that supports natural multi-turn conversations, API-driven actions, and seamless escalation to human agents when confidence thresholds are not met. My approach would combine a modern NLP framework (Rasa, Dialogflow CX, or LLM-assisted orchestration) with a secure middleware layer that integrates your existing REST APIs for order status, ticket creation, password reset, and future workflows. The solution will include conversation design, intent modeling, webhook services, mobile integration samples for Swift and Kotlin, testing scenarios, and deployment documentation.
₹1,000 INR in 40 days
2.9
2.9

Hi — read your in-app chatbot brief. The intent-score → human-handoff pattern is the right call; it's also where most teams trip up — threshold drifts and false-positives flood the queue. For the 50-scenario test plan I'd build in a small evals harness from day one so you can watch resolution rate per intent over time, not just at acceptance. Stack we'd pitch: Rasa for dialogue + entities (open-source, easier to tune in-house later than Dialogflow), a thin Node/FastAPI middleware over your REST endpoints exposing webhook responses, and a Swift + Kotlin sample SDK with reusable message bubbles. The <2s budget is realistic if we keep the NLP call warm. We've shipped two in-app support bots in the past year — one healthcare, one logistics CRM. Ping me and we can talk through your API surface and the handoff threshold. — Rohan, Apie Tech
₹1,000 INR in 40 days
1.5
1.5

I understand the goal is not simply embedding a chatbot but creating a support automation system that can resolve user issues, execute actions through your existing APIs, and seamlessly escalate to human agents when confidence drops. My approach would focus on conversation design, intent classification, multi-turn workflows, API orchestration, response validation, and analytics to continuously improve resolution rates. I have experience building AI chatbots, support automation systems, API-driven assistants, and production AI workflows. The solution will include secure backend integration, webhook architecture, mobile integration examples, testing scenarios, fallback mechanisms, and deployment documentation to ensure reliable customer support at scale.
₹1,000 INR in 40 days
2.4
2.4

██╗░░██╗██╗██████╗░███████╗ ███╗░░░███╗███████╗ ██║░░██║██║██╔══██╗██╔════╝ ████╗░████║██╔════╝ ███████║██║██████╔╝█████╗░░ ██╔████╔██║█████╗░░ ██╔══██║██║██╔══██╗██╔══╝░░ ██║╚██╔╝██║██╔══╝░░ ██║░░██║██║██║░░██║███████╗ ██║░╚═╝░██║███████╗ ╚═╝░░╚═╝╚═╝╚═╝░░╚═╝╚══════╝ ╚═╝░░░░░╚═╝╚══════╝ With my diverse skill set and extensive experience in full-stack software development, I am confident in my ability to deliver an exceptional AI chatbot for your mobile applications. Specifically, I have a solid foundation in C# programming, the language that frameworks like Microsoft Bot Framework rely on, which enables me to build robust and sophisticated solutions with ease. Additionally, I'm well-versed in integrating APIs seamlessly, be it for data retrieval or creating webhooks - crucial to your project's overall success. Furthermore, my track record exemplifies my commitment to delivering flawless products. I've successfully implemented chatbots that handle hundreds of common support scenarios and consistently achieve over 90% correct resolution rate. To ensure top-notch quality throughout the process, I will create a comprehensive test plan encompassing at least 50 key support scenarios with precise success metrics. Additionally, I won’t simply handover the project – I'll provide a thorough deployment guide and ensure you're comfortable with its operation via a knowledge-transfer session.
₹2,000 INR in 40 days
0.4
0.4

Hi there. After reviewing your project, I can already see what success looks like here, and I have a clear approach to help move this forward efficiently. I understand the objective of embedding a customer-support chatbot in your iOS and Android apps for seamless user interactions. My experience in designing conversational flows and integrating with REST/JSON endpoints aligns well with your requirements. One practical consideration is ensuring a smooth hand-off to a human agent when needed. To enhance user experience, I propose implementing a seamless transition based on intent confidence levels. Could you please share any specific branding guidelines or tone of voice preferences for the chatbot to align it closely with your app’s identity? Regards, Riyaaz
₹750 INR in 7 days
0.0
0.0

Hi, I can design and integrate a full in-app AI customer support chatbot for both iOS and Android, including multi-turn conversations, intent handling, and secure API integration with your existing backend. I will implement structured webhook-based communication, connect order/ticket/password APIs, and ensure smooth human handoff when confidence is low. I can also provide Swift + Kotlin sample SDKs, full testing coverage (50+ scenarios), and deployment documentation for a production-ready rollout.
₹1,000 INR in 20 days
0.0
0.0

⭐Perfection is what I Guarantee⭐ I have extensive experience building in-app customer-support chatbots that deliver seamless, multi-turn conversations beyond basic FAQs. ➡️ Core Deliverables: • Dialogue flow and intents on your chosen NLP platform • Secure integration layer connecting to your REST/JSON APIs • Sample mobile SDK code (Swift & Kotlin) for bot interaction • Comprehensive test plan with clear success metrics • Deployment guide plus knowledge-transfer session ➡️ My Approach: • Design user-centered conversation flows • Implement API calls securely with fallback to human agents • Focus on fast response and accuracy metrics • Collaborate closely to align with your goals I’d love to hear more about the project to clarify scope and provide a detailed timeline. Committed to high-quality results that meet your needs. Kind regards, Aaron R.
₹950 INR in 30 days
0.0
0.0

Hi, I’m a Flutter developer with experience integrating REST APIs, Firebase, and building conversational user experiences for mobile applications. I can design and implement an AI-powered support chatbot using Dialogflow or Rasa, integrate it securely with your existing APIs, and provide Swift/Kotlin sample integrations for iOS and Android. I will deliver complete conversation flows, webhook services, human-agent handoff, comprehensive testing, and deployment documentation. I’m confident in meeting your performance targets (≥90% resolution accuracy and <2s response time) and can provide a clear implementation timeline after discussing your requirements. Looking forward to collaborating with you.
₹950 INR in 35 days
0.0
0.0

"Main aapke product/service ka promotion apne page par kar sakta hoon. Agar interested hain to details batayein."
₹1,000 INR in 150 days
0.0
0.0

Hi, I can build and integrate an AI-powered support chatbot for iOS and Android with multi-turn conversations, secure REST API integration, order tracking, ticket creation, password reset workflows, structured responses, and seamless handoff to human agents when confidence falls below the defined threshold. Contact at (+91) 88264-50850
₹800 INR in 60 days
0.0
0.0

Hey If are looking for someone who is motivated, tech-savvy and committed to delivering exceptional results, then I'm the freelancer for you I may be 17 but trust me when I say I will deliver 17x the results if u are looking for a fast authentic freelancer I recommend myself to you?? Regards Junior
₹1,000 INR in 40 days
0.0
0.0

I see you need a customer-support chatbot embedded in your iOS and Android app for seamless user assistance. I'd build this using a sophisticated NLP engine like Dialogflow to enable natural conversations and automate routine tasks. This will allow users to get quick help without waiting for a live agent. I've worked on similar projects, integrating APIs and designing effective dialogue flows. Quick question: which NLP engine do you prefer? Let's chat to map out a tailored solution for your business needs. Regards, Collen Jr Liebenberg
₹750 INR in 7 days
0.0
0.0

Hi there, I have built in-app support bots before — the kind that actually resolve issues rather than loop users through menus until they give up. Multi-turn conversations, live API calls mid-dialogue, and clean handoff to a human agent when the bot hits its limit. That is exactly what you are describing and I know how to deliver it. For the NLP engine I would go with Dialogflow CX. It handles complex multi-turn flows more cleanly than ES, and the intent confidence threshold for agent handoff is straightforward to configure. The integration layer will sit between Dialogflow and your REST endpoints — order status checks, ticket creation, password reset — all called securely with proper auth handling and error fallbacks so the bot never leaves a user hanging on a failed API call. For mobile I will provide Swift and Kotlin sample code showing exactly how the app initiates a session, sends messages, and renders structured responses. Nothing you cannot maintain and extend yourself after handoff. The test plan will cover your 50 scenarios with clear pass/fail criteria targeting your 90 percent resolution rate and sub-2-second response time. I will also include edge cases and failure paths, not just the happy flow. Deployment guide and knowledge transfer included as standard. Share your API documentation and I will come back with a concrete approach and timeline. Looking forward to working with you.
₹750 INR in 40 days
0.0
0.0

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