
Closed
Posted
I manage a fast-growing operation and need a reliable U.S.–based assistant who can keep the back office humming while providing friendly, professional customer care. Day-to-day you’ll: • Enter data accurately into our spreadsheets and CRM, • Tame my inbox so every message gets the right response, • Schedule and confirm appointments across multiple calendars, • Arrange domestic travel when it pops up, • Answer incoming calls, route them when needed, and note every conversation, • Keep digital documents organised and easy to retrieve—all with the help of Microsoft Office. On the customer side you’ll be the first point of contact by phone and email, handling inquiries, supplying product information, and smoothing over the occasional complaint. Expectations • Inbox and voicemail checked morning and afternoon (Mon–Fri) with clear follow-ups logged. • Calendar conflicts flagged immediately. • Data sheets delivered error-free. • Courteous, well-documented interactions with every caller or email sender. The role starts at roughly 15–20 hours a week and can expand as we grow. Tell me about similar positions you’ve handled, your preferred software stack, and the U.S. time zone you work from. I’ll shortlist candidates who demonstrate strong written English, a confident phone manner, and an eye for detail.
Project ID: 40737351
12 proposals
Remote project
Active 23 hours ago
Set your budget and timeframe
Get paid for your work
Outline your proposal
It's free to sign up and bid on jobs
12 freelancers are bidding on average $25 USD/hour for this job

With over five years of experience in administrative tasks, I am confident in my ability to handle the myriad of tasks involved in your fast-growing operation. Accuracy and attention to detail are my core skills which will be an asset as I enter data into your spreadsheets and CRM, keep your inbox organized, schedule appointments, manage travel plans, answer calls and ensure our conversations are well-documented. Being a software engineer allows me to bring a level of technical expertise that can help automate processes and increase efficiency in the way the back-office functions. Additionally, ranked under the top 1% on the freelancing platform is a testament to the quality of work I provide. I understand the magnitude of being a customer-facing assistant and always strive to provide high-quality service that aligns with your business values. My strong written English skills and confident phone manner make it easier for me to communicate professionally with your customers while handling inquiries, providing product information and resolving complaints tactfully.
$20 USD in 40 days
6.0
6.0

When a business is growing fast, the real risk is missed follow-ups, messy records, and calendar gaps that quietly turn into bigger operational problems. You need someone who can keep the admin side steady while also sounding polished and helpful with customers on phone and email. I’d focus on building a dependable routine around inboxes, call logging, scheduling, and document organization so nothing important gets lost between tasks. I’ve supported roles centered on data entry, appointment setting, customer communication, internal coordination, and day-to-day admin processing where clean notes and detail matter. Work like this depends on consistency, strong written English, and good judgment with message handling, especially when complaints or time-sensitive requests come in. My preferred tools are Microsoft Office, Outlook, Excel, shared calendars, and CRM-based follow-up systems, and I can adapt to your existing setup. - Which CRM and calendar tools are part of your current workflow? - Do you want coverage in a specific U.S. time zone window each day? - Will this start with a fixed process, or do you need help shaping the SOPs too?
$100 USD in 40 days
5.4
5.4

Getting your back office running smoothly depends on absolute attention to detail and clear communication every single day. I know how important it is to keep your spreadsheets clean and your CRM updated so nothing falls through the cracks. We will start by mapping out your daily priorities and setting up clear templates for your inbox and customer replies. I will make sure every phone call is answered with care and every message gets logged accurately before any routine work begins. For your daily tasks I use Microsoft Office, advanced Excel for data processing, and standard CRM platforms to manage customer interactions. I keep my calendar management proactive so schedule conflicts are caught early and travel arrangements are smooth. Everything we set up will be thoroughly checked for accuracy and I will record a clear video walkthrough showing you how we organize your digital documents. You will have full visibility over every process so you can step back and focus on growing your business. We will use milestone payments released after each stage of our work together. Let us jump on a short call to discuss your time zone and software stack before you award this project. Salma
$25 USD in 17 days
3.9
3.9

★★★ TOP 1% IN FREE LANCER WORLD ★★★ ★★★ 20+ Year Experience in IBD being CMD★★★ ★★★ 200+ Country Satisfied Clientele ★★★ ★Linkedin★ ★Data Entry★ ★Business Plans★★★ ★★★ Operational Strategic planner Customer Support 24*7★★★ ★★★Excel/Word Operation★★★ ★★★Chat Support★★★ ★★★Calling Support★★★ ★★★Business Plans / Marketing Strategy ★★★ * Digital Marketing★★★ ★★★Social Media Marketing ★★★ ★★★Internet Marketing ★★★ ★★★Any type of Data Projects★★★ ★★★★★★ Regards, ★★★CMD★★★ ★★★PVSYS GROUP (INDIA)★★★ YOUR HONEST and DEDICATED WORKER ★★★IF YOU THINK THEN I CAN★★★
$15 USD in 40 days
3.6
3.6

Hi There, I hope you are doing well! I'm Lulu Experienced working remotely for some International-based companies such as Telstra and Netlink I am a Business Operations Analyst with more than 10 years of experience in the Manufacturing Industry, and Information Technology Industry. Skills in Administrative, Data Entry, Operations, Sales Support. Order Management, Invoicing, reconciliations, and end to end Business Process (from quote until collection) I am capable of using CRM Systems, SAP, Salesforce, Google Workspace, Microsoft Office 365, Asana, Clockify and other office applications I bring a comprehensive set of skills that I believe will be valuable for this role Thank you for your time and consideration of my candidacy. Regards Lulu
$20 USD in 40 days
3.1
3.1

With my extensive expertise as a Full Stack Developer, specializing in not just web applications and custom software development, but also in AI-Powered Solutions and Mobile Applications, I bring a unique skill set that can greatly benefit your fast-growing operation. My experience with building admin dashboards, CRM systems, and SaaS products make me particularly suited for this US Admin & Support role. Not only have I handled similar positions with meticulous data management and multitasking abilities, but I've also demonstrated a strong knack for keeping digital documents organized—a key requirement for this position. Aside from proficiency in Microsoft Office— which includes Excel for your data entry needs— I'm well versed in multiple programming languages (Laravel, React.js, Node.js, etc.) that can further enhance your back office operations. My clients have always valued my efficient time management skills and my ability to handle different aspects of their businesses comprehensively. As an added bonus, I am available for overlap during US business hours which means your inbox will be checked diligently in the morning and afternoon. With me as your assistant, you can expect error-free data sheets, immediate flagging of calendar conflicts, clear follow-ups logged and most importantly - courteous & well-documented interactions with every caller or email sender. So let’s get started on this journey towards a smooth-running operation!
$20 USD in 40 days
1.7
1.7

Hi, I can keep your back office running while giving customers a friendly, professional experience. I have handled similar admin and support work: accurate data entry into spreadsheets and CRM, inbox management with logged follow ups, multi calendar scheduling, appointment confirmations, domestic travel arrangements, incoming call handling, routing, and detailed conversation notes. I am comfortable in Microsoft Office and quick to learn your stack. I flag calendar conflicts early, keep documents organised, and deliver error free sheets. I work U.S. time zones and communicate clearly in writing and by phone. I will treat every caller and email with care. Thanks, Nikhil
$20 USD in 40 days
1.5
1.5

Hi, I’m interested in this Admin & Support Assistant role. I have experience with data entry, administrative support, Excel/Google Sheets, organizing documents, web research, and keeping information accurate and up to date. I’m comfortable handling spreadsheets, organizing digital files, managing schedules, and following up on tasks carefully. I’m also comfortable learning new CRM systems and workflows. I’m detail-oriented and reliable, and I understand the importance of clear communication when handling customer inquiries and administrative tasks. I’d be happy to discuss your preferred working hours, software, and daily workflow. Best regards, Fathiah
$15 USD in 20 days
0.0
0.0

Hi, I'm Ahmad. Virtual Assistant, Microsoft Office is my core focus every single week, using industry-standard tools like {{Tools / Tech Stack}} to deliver high-quality results. Here are the closest examples to what you've described: ⭐ {{Link to Portfolio / Work Examples}} What you can expect working with me: ✅ Every step is executed with your project’s primary goal and strategy in mind ✅ 1-on-1 direct communication throughout the entire project ✅ Dedicated revision rounds until everything matches your exact vision ✅ Clear, reliable timelines that I strictly respect and hit ✅ Complete handoff of all source files and assets upon completion ✅ Prompt daily responses and proactive updates To ensure my next message gives you exact details: Do you have a firm deadline or target launch date in mind? Available to jump on a quick chat whenever you're ready. Cheers, Ahmad
$15 USD in 7 days
0.0
0.0

==== Hi - Albert here ==== **“ACCURATE ADMINISTRATION + PROFESSIONAL CUSTOMER SUPPORT”** — your operation needs organized records, timely follow-ups, and consistent communication across inboxes, calendars, and CRM tools. I can help maintain spreadsheets and CRM records, organize emails and digital documents, track appointments, and document customer inquiries with clear follow-up notes. I’d use Microsoft Excel, Outlook, Word, and your existing CRM, with routine checks to catch missing information, scheduling conflicts, and overdue tasks. I can also follow documented procedures to keep daily work organized and traceable. Which CRM and calendar tools does your team currently use, and is U.S. residency mandatory for this position? Looking forward to work with you
$20 USD in 40 days
0.0
0.0

I can initially commit to 15–20 hours per week and can scale my availability as your business grows. I’m available to align my working hours with your required U.S. business hours and can provide consistent weekday coverage.A couple of questions:Which CRM and communication/phone system are you currently using? Which U.S. time zone and business hours would you like me to cover? Do you have established procedures/templates for customer responses and complaint handling?
$20 USD in 40 days
0.0
0.0

I can support your day-to-day back-office and customer service tasks with strong attention to detail and clear communication. I can handle data entry, CRM updates, inbox management, appointment scheduling, travel coordination, document organization, and customer inquiries by email or phone. I’m comfortable working with Microsoft Office and can follow structured workflows to keep tasks and follow-ups organized. I’m ready to support the 15–20 hour weekly schedule and can adapt as your operation grows. My working time zone can be discussed based on your required schedule. Best Regards Fatima
$15 USD in 24 days
0.0
0.0

P Subani, India
Payment method verified
Member since Jan 29, 2015
£250-750 GBP
$10-60 USD
$30-250 USD
₹12500-37500 INR
$25-30 USD / hour
₹400-750 INR / hour
₹750-1250 INR / hour
$10-30 USD
$8-15 CAD / hour
$15-25 AUD / hour
min $50 USD / hour
₹12500-37500 INR
€2-6 EUR / hour
₹12500-37500 INR
$15-25 USD / hour
₹10000-20000 INR
$250-750 USD
€12-18 EUR / hour
€2-6 EUR / hour
€30-250 EUR