Enterprise IAM & M365 Support

@Solutionzhere

SolutionzHere has managed 30+ Microsoft 365 estates (AD ↔ Azure AD sync, SailPoint IGA, Exchange Online troubleshooting). We'll handle provisioning, access requests, and email issues with clear ServiceNow updates. Rate: $50/hr (mid-range). Availability: 40+ hrs/week, US overlap. Quick question: What's your current ticket volume and SLA window (4 hrs, 24 hrs)?

@touhidecevw

With over 11 years of experience as a network and system administrator and an impressive range of certifications including CCNP, CCNA, RHCE, and CEH, I bring a wealth of knowledge and expertise to the table. Experience is crucial in such a role, and my tenure in working with Active Directory as the source of truth and having my work synchronise with Azure AD places me in a unique position to provide accurate account provisioning, group membership management and license assignments for your entire organization. Additionally, my exposure to SailPoint - a leading IGA tool - grants me valuable insight into joiner-mover-leaver workflows which will accelerate approvals processes. Moreover, given that core user services run on M365 hence the success of this project is largely dependent on my proficiency in all things Microsoft 365 which includes but not limited to Exchange Online. My numerous collaborations with administrative tools like ServiceNow will also make working off your incident tracking platform seamless. Lastly, clear communication is key in project management; I possess strong documentation skills ensuring that there's always an audit trail for each task or troubleshooting scenario. The deliverables you expect will be met within your SLA window. I offer you an opportunity to leverage my technical skills and experiences to reduce identity & messaging issues across your M365 estate while maintaining zero audit findings.

@mamer83

Hi, I’m an IT Infrastructure & Technical Support professional with 17+ years of experience, including MSP environments, Active Directory, Microsoft 365, Exchange Online, and end-user support. I can support your day-to-day IAM and messaging operations, including user provisioning, account modifications/disablement, group membership, licensing, access troubleshooting, and Microsoft 365 administration. I have hands-on experience with Active Directory, Entra ID, Microsoft 365 Admin Center, Exchange Online, MFA, licensing, DNS/DHCP, Group Policy, and PowerShell-based troubleshooting. For Exchange Online issues, I can investigate delivery failures, mailbox problems, permissions, configuration and policy-related issues, document the root cause, and escalate complex transport-rule or connector issues with clear technical notes. I’m also experienced working with ticket-driven MSP environments using SLA-based workflows, remote support tools, and detailed ticket documentation. While SailPoint and ServiceNow are not my primary tools, I’m comfortable learning new platforms and adapting quickly to established workflows and approval processes. I can slot into your team as a reliable Tier 2 support resource, keeping tickets moving, documenting actions clearly, and escalating only when deeper engineering support is required. I’m available for ongoing support and can start promptly.

@Appworldz

Hi, this is the kind of M365/IAM support where consistency matters more than flashy engineering. I’ve handled AD/Azure AD provisioning, group/licence management, Exchange Online troubleshooting, PowerShell, access requests and JML workflows, including environments using SailPoint. I’m comfortable working from ServiceNow tickets, meeting SLAs, documenting approvals and leaving useful RCA notes—not “fixed, closing ticket.” I’d be comfortable at $$45/hr for ongoing support. I can start with a 1-week onboarding/handover period, then operate independently across your daily queue. If you need someone who can resolve the issue and leave the audit trail clean, I’m ready.

@najibe1

Hello, I’m an IT expert with over 20 years of experience in the industry. I hold certifications as a Cisco Certified Networking Professional (300-100 and 300-115), Linux Certified Professional (LPI 101, 102, 103), Red Hat Certified System Administrator, VMware Certified Professional (versions 4, 5, and 5.5), as well as being a Microsoft System Administrator/Engineer from 2003 to 2022 and AZ104

@cybexsoftadmin

Keywords: Microsoft 365 | Active Directory | Azure AD | Exchange Online | IAM | SailPoint | PowerShell | ServiceNow Hi, I have 15+ years of experience in IT infrastructure, systems administration, and troubleshooting, with strong expertise in Active Directory, Microsoft 365, identity management, and enterprise support. I can assist with user provisioning, account modifications, disabling accounts, group memberships, license assignments, and access troubleshooting while ensuring proper documentation and compliance. I’m comfortable investigating Exchange Online delivery failures, mailbox issues, permissions, and policy conflicts, with clear ticket updates and escalation notes when tier-3 support is required. I can also work with ServiceNow workflows and SLA-driven ticket management. A few questions: 1. Is SailPoint IdentityIQ or IdentityNow used in your environment? 2. What are your expected working hours and ticket volume? 3. Is this a full-time ongoing support engagement? I’d be happy to discuss how I can support your team and maintain reliable day-to-day identity and messaging operations. Rahul

@Wonitaf

Hi there, I completely understand the importance of having a reliable hand with identity and messaging issues in your Microsoft 365 environment. Having managed similar setups before, I know how crucial it is for user provisioning and access requests to be accurate and prompt. I noticed you need someone who can ensure clean, professional updates for each ticket in ServiceNow. I'm well-versed in troubleshooting permission errors and resolving email-related issues in Exchange Online. I appreciate the focus on maintaining a seamless audit trail and would prioritize that in my work. I specialize in IAM concepts and have a solid background in Microsoft 365 and Active Directory. I’m committed to speedy communication and a fast turnaround on all tasks. Let me know if you are available for a quick chat! Regards, Wonita

@ravikumarsingh1

I can support your day-to-day Active Directory, Microsoft 365, IAM, and Exchange Online operations and work directly from your ServiceNow ticket queue. I can handle: AD user provisioning, modification, disabling, groups, and licensing Azure AD/Entra ID synchronization troubleshooting Access and entitlement requests with proper approval documentation Exchange Online mailbox and mail-delivery troubleshooting Policy, permissions, transport-rule, and connector-related issues OneDrive and Teams account/access issues when required Clear ticket updates, root-cause notes, and resolution documentation Escalation to Tier-3 with complete technical findings when deeper PowerShell or connector work is required SLA-focused ticket handling and follow-up I have experience with Microsoft 365, Active Directory, Exchange, IAM concepts, DNS, email authentication, PowerShell, Linux/Windows administration, and production troubleshooting. I also currently work on email infrastructure and deliverability-related projects involving DNS, SPF, DKIM, DMARC, and SMTP. I have done this type of infrastructure and identity/email troubleshooting before. If we start talking, I can show you relevant examples of my previous/current work.

@aribaumer

Hello! I can step in and manage your day-to-day user provisioning, access requests, and Exchange Online tickets directly within ServiceNow. Hybrid identity environments tend to get tricky when Active Directory synchronization delays conflict with SailPoint workflow approvals, causing license assignment lag or permission mismatches for new hires. I prevent these sync gaps by verifying delta sync schedules and validating object attributes right at the source before finalizing access. Just to clarify, are your SailPoint workflows triggering direct PowerShell scripts against local Active Directory, or are they pushing changes through dedicated API connectors? Recently, I have worked on the same type of Enterprise IAM and Microsoft 365 environment for a corporate client. I handled daily identity provisioning across hybrid Active Directory and Azure AD setups, while maintaining clean audit logs in ServiceNow. For messaging issues, I resolved complex Exchange Online transport rule conflicts and mail flow errors using targeted PowerShell commands and message trace tools. My structured updates ensured smooth handoffs to tier-three engineers whenever advanced connector adjustments were required, keeping ticketholders informed and maintaining full SLA compliance throughout. Best, Ariba

@nabilpevekar

$10 Per Hour Hi, I’d be interested in supporting your day-to-day IAM and Microsoft 365 tickets. I can handle AD user provisioning and changes, group and access issues, Microsoft 365 administration, Exchange Online troubleshooting, and synchronization-related issues. I’m also comfortable documenting ticket updates clearly and coordinating with higher-tier engineers when an issue requires deeper investigation. For Exchange issues, I’d approach the ticket by checking the affected mailbox/user, policies, permissions, delivery status and relevant configuration before escalating anything that requires deeper PowerShell or connector-level work. I’m comfortable working within an SLA-driven support environment and keeping each ticket properly documented from triage through resolution. I’d be happy to start with the standard provisioning, access and M365 support queue and work within your existing processes.

@DeMit19

Your Microsoft 365 environment needs someone who can keep provisioning, access changes, and Exchange issues moving without creating audit gaps or weak ticket documentation. I have 10 years of software and enterprise systems experience, including senior-level Microsoft Identity Manager work and Azure-based environments. I can handle Active Directory user lifecycle tasks, group and licence changes, entitlement troubleshooting, Exchange Online incidents, and ServiceNow updates with clear root-cause notes and escalation details. My background with identity workflows and Microsoft infrastructure also fits well with SailPoint-style joiner-mover-leaver processes and approval controls. I can work independently within SLA targets while keeping every ticket technically clear and audit-ready. What is the average weekly ticket volume across provisioning, access requests, and Exchange Online issues?

@ramyerubandi

Hi, I can support your day-to-day Microsoft 365 and identity operations, including Active Directory user provisioning, group and access management, Azure AD synchronization, and troubleshooting permission issues. I’m also comfortable with Microsoft 365 administration and can assist with Exchange Online troubleshooting, incident analysis, and clear ServiceNow ticket documentation. I understand the importance of SLA compliance, accurate access fulfilment, audit-ready documentation, and effective escalation when tier-3 support is required. I’m available for ongoing support and can work closely with your team to keep operations smooth and reliable.

@ayushr262

With 4.5 years of specialized enterprise IAM experience across Active Directory, Azure AD (Microsoft Entra ID), MIM, and AAD Connect, I deliver end-to-end support for hybrid identity architecture, access governance, and directory troubleshooting. My expertise includes resolving complex AAD Connect sync conflicts, configuring MIM metaverse rules and automated JML lifecycle workflows, and managing cloud identity policies like Conditional Access and SSO. Operating in high-volume enterprise support environments, I maintain a strong track record of strict SLA adherence, rapid P1/P2 ticket resolution, and root-cause problem management. Backed by advanced PowerShell scripting and SQL for directory auditing and automation, I focus on delivering seamless uptime, clean audit trails, and zero-compromise access security for your infrastructure. Ready to hit the ground running on your requirements immediately.

@nitink961

Hello, I’m interested in your Enterprise IAM Support project. I have 15+ years of experience in IT services and consulting, with strong hands-on expertise in Microsoft Entra ID, Active Directory, Microsoft 365, Exchange Online, Intune and PowerShell. I have extensive Exchange Online experience covering mailbox administration, mail-flow troubleshooting, message trace, transport rules, connectors and email delivery issues. I also use Microsoft Graph PowerShell and Exchange Online PowerShell extensively for automation, reporting and troubleshooting. I’m comfortable working with ITIL-based processes, ServiceNow incidents/requests, SLA-driven support, RCA, technical documentation and escalation management. I understand IGA/SailPoint-based workflows and how they integrate with AD, Entra ID and Microsoft 365. I can provide reliable L2/L3 support, resolve issues efficiently, automate repetitive tasks and maintain clear operational documentation. I’d be happy to discuss your environment and demonstrate my approach to a typical IAM or M365 support issue. Regards, Nitin

@Nikhil9730

I am interested as i am working in AD, Entra ID and M365 to manage user licenses. Also have knowledge in powershell automation.

@nickr87

Hello, I’m excited to put forward my bid for supporting your Microsoft 365 estate with dependable identity and messaging management. With hands-on expertise in Active Directory, Azure AD, and Exchange Online, I can ensure smooth day-to-day operations while maintaining compliance and productivity across your environment.

@EucisGlobal

Hi, happy to help with your day-to-day identity and messaging issues across Microsoft 365 — user/group management in AD and Entra ID, entitlement and permission troubleshooting with a clean audit trail, and Exchange Online delivery, mailbox and policy issues, fixed or escalated with clear notes. Most tickets can be handled remotely within an hour or two each, and we can agree a regular coverage window in your time zone. Our lead engineer has 10+ years in enterprise IT, including M365, Entra ID and Intune in a co-managed environment, and holds AWS Certified Solutions Architect – Professional. Available this week, flexible hours, within your USD 25–50/hr range. Work through Freelancer milestones. Emeka, Eucis Global

@arvindy79

ok $35.00 ok Hi, I’m interested in this project and can start immediately. I have strong experience in IT, automation, cloud, and technical support. I will deliver the work accurately, on time, and according to your requirements. I’m available to discuss the project details and get starte

@Shubhampal8810

Hi, I’d be happy to support your day-to-day Identity and Microsoft 365 operations. I have hands-on experience with Active Directory, Entra ID/Azure AD, Microsoft 365, Exchange Online, Azure AD Connect, PowerShell, and user lifecycle management. My experience includes: • Creating, modifying, disabling, and moving AD users while maintaining correct OU, group membership, and account attributes. • Handling joiner/mover/leaver activities, access requests, group permissions, and account deprovisioning. • Troubleshooting Microsoft 365 and Exchange Online issues including mailbox problems, mail flow, delivery failures, permissions, and synchronization. • Troubleshooting Azure AD Connect and on-prem AD-to-M365 synchronization issues. • Using PowerShell for bulk user administration, reporting, troubleshooting, and automation. • Maintaining clear technical documentation, ticket updates, root-cause analysis, and resolution notes. I understand the importance of SLA compliance, approval-based access, accuracy, and audit-ready documentation in IAM operations. While SailPoint has not been my primary IGA platform, I have extensive experience with AD-based identity lifecycle processes, access management, approvals, and automation, so I can adapt quickly to SailPoint workflows. Best regards, Shubham