Senior IT Account Manager Needed

@mobasherreza10

Hi there, I see you need an experienced account manager to handle a portfolio of high value telecom enterprise support accounts, acting as the single point of contact, managing contracts in DocuSign and CRM, leading negotiations, and ensuring SLA compliance. I have 7 years of enterprise account management in telecom and IT services, using Salesforce and HubSpot daily. I recently managed a portfolio of 15 accounts worth $4.2M annually, reduced dispute resolution time by 60%, and maintained 98% SLA adherence. I am confident guiding C level stakeholders and documenting every decision. Best regards, Mobasher Reza

@swatijain5558

With over six years of enterprise telecom account management experience, including expertise in handling high-value support accounts, I understand the critical importance of maintaining client relationships, ensuring contract compliance, and resolving disputes promptly. My background aligns perfectly with your need for a seasoned hand to manage these responsibilities effectively. Could you share more details about the specific CRM platform your team currently uses for account management? Regards, CA. Swati Jain, CPA | Indian CA & CS

@baselnasser9

⭐Hello⭐ I have read your project details carefully, and I can support your telecom-focused enterprise IT accounts as a reliable single point of contact, ensuring strong client relationships, clear communication, accurate contract tracking, and fast dispute containment before escalation. ⭐ I will respond to client queries professionally and keep all tickets acknowledged within the agreed SLA window. ⭐ I will translate technical updates from engineering teams into clear business-level language for stakeholders. ⭐ I will draft, review, and track MSAs, SLAs, renewals, and change orders using DocuSign or similar platforms. ⭐ I will maintain accurate CRM records in Salesforce, HubSpot, or your preferred system. ⭐ I will support negotiations around scope, billing, and performance issues with clear documentation for finance, legal, and support teams. ⭐ I will help close disputes with written resolutions accepted by both sides. I am ready to discuss your account structure, current CRM workflow, and escalation process so I can step in smoothly and proceed with the project immediately. What CRM and ticketing platform are you currently using for these support accounts? https://www.freelancer.com/u/baselnasser9 Please review my previous client feedback, as my aim is to reach 100% satisfaction in every task more than taking many projects, so quality is my priority. Best regards, Bassel Nasser

@ssquare489

Drawing on my six years of enterprise account management expertise in the telecom and IT services sector, combined with a technologically-savvy background gained from Google and Apple, I am uniquely skilled for this Senior IT Account Manager role. I am intimately familiar with managing support accounts, ensuring contracts are well-structured and resolved swiftly while minimizing potential escalations. I believe effective client management is more than just handling inquiries; it's about translating intricate technical updates into clear, business-driven language that resonates at the decision-making level. It's this understanding of tailoring my approach to different audiences that leads to successful resolutions, which is crucial particularly in high-stakes telecom environments. Your success criteria resonate with me: meeting SLAs for open tickets, smoothly executing contract changes, and reaching resolutions accepted by both sides. These outcomes demand a meticulousness which has been ingrained by my work at Apple and Google where attention to detail was paramount. If you're looking for someone capable of managing complex support scenarios with finesse, while having the technical acumen to navigate CRM systems effectively like Salesforce or HubSpot, let's connect!

@jinufeb14

With over six years of experience as an enterprise account manager, I am well-versed in the intricacies of the telecom industry and have a proven track record for maintaining robust client relationships. My depth of experience in managing high-value accounts like the ones you're handing over means I understand the importance of keeping clients happy, ensuring contract compliance, and nipping disputes in the bud. One of my key advantages is my proficiency with modern CRM tools such as Salesforce. I can ensure that your accounts run efficiently and seamlessly, keeping everything from client interactions to contract details well-documented and accessible. My fluency in platforms like DocuSign or any e-signature platform you prefer further ensures that I can handle your project tasks with meticulous precision. Working in the IT realm has taught me the art of translating complex tech jargon into easily digestible business language, a skill which would be invaluable in your project where you need C-level stakeholders guided through intricate support scenarios. Allow me to bring my technical expertise and deep understanding of your needs to this pivotal role. Let us combine forces to achieve flourishing client relationships, tighten your legal security, and smooth out support operations like never before.