you are a OTRS expert? you know how to automate processes in OTRS? you know how to configure OTRS for a high degree of automation? you have at least done 15 productive OTRS setups, which you can share explain and share as a prove of your expertise? You can share us a teamviewer or similar screensharing tools your expertise by showing us around on a
We are using OTRS 5. We currently have only email notifications that can be trigger. We need to trigger SMS notifications aswell. It is to be done thru web services function of SOAP/REST.
...possible: [log ind for at se URL] Also we search for consultancy of using advanced features of OTRS. So you are a developer and you have many years (at least 4 years) experience of real handson usage on OTRS? Great file us a proposal. How do we work? we have a private gitlab repository, which we will use for data and issue
1. Freeside Billing System Setup with PostgreSQ...user speed - VPN services) ( critical) 6. Enable COA support within Freeradius and Freeside for FUP (Fair Use Policies) 7. Provision Export for Cpanel Server 8. Integrate OTRS for ticketing instead of RT 9. Provisioning Export for Ubiquity Devices 10. IPV6 Billing Support for Freeside & Freeradius
We currently have a OTRS server 5.0.16 in a Debian 6 box with MySQL 14.14 which have performance problems. Once in a while the server gets unresponsible and need to reboot it. Would like to setup a new linux box: p.e. Ubuntu server with the latest stable version of OTRS, latest stable MySQL, and latest OTRS, etc. We'll provide ssh access to both
Your job is to create a decision matrix for choosing a Ticket system (e.g. OTRS). The decision has to be done for the stakeholder end-users, Team-Manager, Business-Manager. The Ticket-System has to be used for all known Tickets which may come from any current used communication channel. Also you need to be able to identify the comparison aspects on
...by an external call center. They send an email to our helpdesk application (OTRS), which creates a new ticket for this. We need an OTRS Addon to process these mails. It should ... - change the type from "email-external" to "phone" - assign to an already existing customer, if possible (e.g. matching phone number) - beautify subject and text, incl
An unser OTRS 5.x soll als Kunden Backend die Datenbank der CRM Software Cobra angebunden werden (lesend und keine Datenkopie, sonder live Zugriff) Diese liegt als offene Microsoft SQL Datenbank vor (MSSQL).