Intercom jobs

...map the typical conversation paths, then design and deploy an AI-driven system that classifies, routes, and replies to common enquiries without losing the personal touch my brand is known for. Think smart triage, automatic tagging, CRM syncing, and templated GPT-powered answers that still read human. Preferred stack is flexible—Zapier, Make, Gmail or Outlook APIs, OpenAI, Pinecone, Freshdesk/Intercom webhooks, or a lightweight Python microservice—whatever delivers reliable, low-maintenance results. Please factor in fallback rules, human-in-the-loop escalation, and clear analytics so I can track gains. Deliverables • Workflow diagram showing each automation step • Configured integrations and tested AI prompt logic • Documentation & short ...

...to a human agent through a seamless chat interface. Key points • Scope: Live chat support only—no AI chatbot components for now. • Platform focus: Instagram is the sole channel, so the integration must comply with Meta’s Messenger API for Instagram and any related policies. • What I expect from you: – Connect our Instagram Business account to a reliable live chat tool (e.g., Zendesk, Intercom, Tidio, or a comparable platform you recommend). – Configure routing so incoming DMs are delivered to our support team’s dashboard with conversation history visible. – Set up canned responses, operating hours, and basic tags so we can track issues. – Provide a quick start guide or short screen-share walkthrough s...

...live-chat console accessible on both desktop and mobile. A built-in automatic translation feature lets us serve an international audience, but each draft needs a quick review and light edit before sending so every reply feels natural and accurate. What matters most is fast, empathetic communication and the discipline to keep tone and spelling flawless across languages. Familiarity with Zendesk, Intercom, LiveChat, Freshdesk, or similar tools will help you hit the ground running, yet any solid chat experience combined with a keen eye for translation nuances is welcome. Deliverables • Real-time, text-based resolutions or proper escalations for every customer inquiry • Brief end-of-shift transcript or summary highlighting recurring issues and follow-up actions Pleas...

...Light points * Fan points * Ceiling/wall lights * Switchboards * Socket points * TV points * Internet/LAN points * AC points * Refrigerator and kitchen appliance points * Washing machine/geyser points * Exhaust fan points * Chimney point * RO/water purifier point * Microwave/oven/induction points * Bedside charging points * Mirror/vanity points * Balcony/outdoor points * CCTV points * Doorbell/intercom points * Wi-Fi/router location * Other smart-home or future electrical requirements ### Important Requirement The electrical planning should be done **after considering the actual furniture and interior layout**, so that switches, sockets and appliances are positioned correctly and remain easily accessible. I already have the **2D house plan/DWG and measurements** and can provid...

...streamlined flow. After the core e-commerce setup is finished, I’d like to layer in an AI-driven support assistant. The goal is to handle first-line enquiries automatically: replying to common questions, processing straightforward refund or exchange requests, and escalating anything complex to me with a clear summary. Whether you lean on ChatGPT, a fine-tuned webhook solution, or a service like Zendesk/Intercom with AI capabilities is up to you, as long as response accuracy and tone match my brand. Key deliverables • Fix Shopify password-reset workflow • Reconfigure store to manage both physical and digital products seamlessly • Complete payment, shipping, and tax rule setup for a full launch-ready storefront • Deploy and test an AI support lay...

...freelance technicians to run stage management throughout the show. Your core responsibility will be coordinating artist change-overs, cueing backline moves, and keeping every piece of gear exactly where it belongs so the performance stays on time and trouble-free. Because this is a concert setting, the atmosphere is fast-paced and loud; you should be comfortable taking clear instructions over intercom, reacting quickly to last-minute set-list tweaks, and communicating with audio, lighting, and tour managers on the fly. While your primary skill must be stage management, any background in sound engineering or lighting setup will naturally make the whole team stronger, so feel free to highlight that if you have it. When you reply, focus on the concert or festival dates you’v...

...responsibilities • Admin support – Email management: triage, flag priorities, draft quick replies – Appointment scheduling across multiple time zones and calendars – Document preparation in Google Workspace / Microsoft 365 • Customer service – Phone support during US business hours (VoIP system provided) – Email support with a 24-hour response window – Live chat support via Intercom • Data entry – Update spreadsheets and our CRM with 100 % accuracy – Light research or web scraping when needed What success looks like Inbox is near-zero each evening, my calendar stays organised, customer queries are answered politely and on time, and every record you touch is clean and ...

I am preparing a new private villa in Riyadh and need a full MEP package produced strictly to the Saudi Building Code. The scope is fixed and covers the following disciplines: Electrical – power and lighting layouts, load calculations, DB schedules, single-line diagram, earthing and external utility tie-ins. Low Current – CCTV, intercom, doorbell, TV and basic access control. Data – CAT6 point layout and network cabinet placement. Plumbing – hot and cold water, drainage, roof drainage, manholes and pipe sizing. HVAC – AC equipment locations, refrigerant and condensate piping plus cooling-load check. Fire & Safety – basic fire alarm zoning, extinguisher locations, emergency lighting and exit signs where required. Deliverables I expe...

...captured automatically so I can view, segment, and update records from a single dashboard. If you prefer a platform such as HubSpot, Zoho, or a custom Laravel/PHP solution, let me know why and how you’ll configure it. • Real-time communication via live chat. Users should click a floating widget, start a conversation instantly, and continue the thread even if they leave and return. Drift, , Intercom, or a custom WebSocket implementation are all acceptable—just outline your approach. • Secure admin area where I can add pages, change copy, and view chat transcripts without touching code. • Hosting setup and deployment so the site is fully live on my domain when we finish. Acceptable deliverables 1. Source code (front-end and back-end) pushed to a ...

...calls—so you should be comfortable typing quickly, maintaining a friendly tone, and resolving issues without the benefit of voice cues. Your day will revolve around answering inquiries, troubleshooting basic problems, and escalating anything outside the provided knowledge base. Accuracy, empathy, and clear written English are essential, and experience with customer support platforms (Zendesk, Intercom, or similar) will help you settle in faster. We operate 24/7, so please let me know the hours or shifts you can consistently cover. High availability during peak times is a plus, but I’m open to building a flexible roster if you’re the right fit. Deliverables include: • Real-time responses that meet our internal SLA • Concise, well-documented chat lo...

...resolution, and escalate only when absolutely necessary. • Capture recurring questions so we can improve our internal FAQ and self-help articles. • Provide a concise end-of-day summary so I can see volumes handled, common themes, and any follow-ups needed. Tools & workflow We don’t have a fixed platform yet, so I’m open to whatever you’re most comfortable with—whether that’s Zendesk Chat, Intercom, Tidio, Crisp, or another proven solution. Recommend what you know will keep response times low and tagging/reporting simple. What I value • Fast, accurate typing and impeccable written English. • A warm, brand-aligned tone that makes users feel heard. • Proven experience supporting SaaS or technically oriented pro...

...and pointing users to the correct educational resources. Interactions come in bursts around market events, so I expect you to check in several times across the week and keep the queue clear—roughly a weekly cadence that evens out to a few hours each day during peak sessions. If you have run live chat for brokers, exchanges, or trading apps before, let me know the platforms you handled (e.g., Intercom, Zendesk, LiveChat) and the typical ticket volume you covered. Briefly describe how you kept response times low while maintaining accuracy; that experience will weigh heavily in my selection. Deliverables (compact and measurable): • Live chat coverage during agreed weekly schedule • Resolution of member queries with documented answers in our knowledge base • En...

...problems and break the software before our customers do.** ### What You Will Test You will test all major areas of Total Association, including: * CRM * Owners, residents, tenants, and properties * Accounting * Payments, charges, credits, deposits, and reports * Fines & Violations * Workforce * Payroll * Maintenance * Applications & Leases * Cars & Parking * Access Control * Front Gate * Digital Intercom * Members App & Portal * Board Portal * Communications * Digital Signage * Collections * Digital Elections * Project Bidding * Reports * System Settings * Permissions * Integrations You will test: * Every page * Every button * Every form * Every important workflow * Every important setting * Different user permissions * Different combinations of settings * Ca...

...seamlessly escalate anything you can’t solve. Fast, friendly written English and the ability to juggle multiple chats at once are critical. During your shift you’ll keep detailed notes in our CRM, tag recurring themes, and send me a concise end-of-day recap so we can spot improvements early. Reliable internet, prior chat-support experience, and comfort working in common help-desk tools—Zendesk, Intercom, Freshdesk, or similar—are must-haves. Deliverables • Real-time coverage of the chat queue during the agreed hours • Clean, fully documented transcripts logged in the CRM • Daily summary of issues, resolutions, and any trends you notice I’ll start with a short paid trial; if it’s a good fit, we’ll extend to an...

I need a personable, detail-oriented assistant to handle live customer service chats that come through our mobile app. Almost every message you will receive falls into ...customer is satisfied. Deliverables • Live chat coverage during the agreed-upon hours inside the mobile app • Accurate order-tracking updates pulled from our system • Proper initiation of return/refund workflows following the script I provide • End-of-day summary noting chat volume, common issues, and any tickets that still need follow-up If you already know tools such as Zendesk Chat, Intercom, or Freshchat, you will feel at home immediately, but I am happy to walk you through our setup on day one. Reliable availability, clear written English, and a calm, helpful attitude are the...

We are looking for an experienced Mechanical / Sheet Metal Design Engineer to develop a custom outdoor Drive-Thru Kiosk System. The project includes: Two outdoor digital screen enclosures One drive-thru ordering/intercom kiosk for microphone, speaker, and related components. We already have the overall concept and reference design. We need an engineer to convert it into a professional, fabrication-ready mechanical design that can be sent directly to a sheet-metal fabrication factory. The design must consider outdoor use, internal component mounting, ventilation/cooling, electrical and cable routing, maintenance access, weather/water protection, and proper installation/anchoring. The final engineering package is expected to include 3D CAD models, detailed fabrication drawings, e...

...for easy directions. Prominent, branded icons must connect visitors to our Facebook, Twitter, and Instagram accounts. Beneath these links, include a streamlined contact form (name, email, subject, message) that submits via AJAX, shows clear success / error feedback, and routes messages directly to my inbox. To complete the experience, integrate a lightweight live-chat widget—, LiveChat, Intercom, or your comparable suggestion—styled to match our colours. The page should inherit my current Bootstrap-5 styles, load quickly, and avoid unnecessary libraries. Final deliverable is production-ready HTML/CSS/JS (or PHP if you prefer for form handling) with brief install notes so I can drop it straight onto the server. Acceptance criteria: • All features listed abov...

...take full ownership of our live-chat queue. Your primary responsibility will be greeting visitors the moment they open the widget, answering product or account questions in clear written English, and smoothly escalating anything that needs deeper technical or billing help. You’ll work remotely and log in through our existing chat platform (we currently use Zendesk Chat, though experience with Intercom, LiveChat or similar tools transfers well). A typical shift involves: • Monitoring incoming chats in real time • Typing concise, helpful replies with a friendly tone • Looking up orders or account details inside our CRM • Tagging and escalating edge-case or urgent conversations • Closing each chat with a brief summary so the next agent has co...

This project involves preparing coordinated shop drawings for the low-voltage Intercom and Public Address systems on our current build. I will supply the architectural and MEP backgrounds, so you start with clean reference files rather than drawing everything from scratch. Using those plans, please overlay and clearly document: • All cable routes, following realistic pathways and respecting building constraints. • Every termination and connection point. • Exact indoor and outdoor equipment locations, identified by tag or legend so they are unambiguous to the installer. The finished package must be delivered as a well-organized PDF set, ready for contractor review and site approval. Source work can be done in AutoCAD, Revit, or similar—your choice&mda...

...current website from a static browsing experience to an engaging space where visitors can speak with us in real-time. The primary objective is to lift overall user engagement, and the single biggest lever I see is a fully featured live-chat / messaging system. Here’s what I need from you: • Assess the existing tech stack, recommend the best real-time chat solution (whether a SaaS widget such as Intercom/ or a custom WebSocket implementation) and explain why it fits. • Design and implement the chat UI so it feels native to the site on both desktop and mobile. • Configure routing, notifications and basic automation (e.g., offline message capture, canned responses) to ensure conversations never stall. • Set up lightweight analytics that show chat us...

I’m lookin...issues or escalating when necessary. • Keep concise records of each interaction in our ticketing system so the team can track recurring questions. What I expect • Flawless written Spanish; no additional languages are required. • A calm, customer-first mindset that turns problems into positive experiences. • Solid typing speed and familiarity with common chat or help-desk tools (e.g., Zendesk, Intercom, Freshchat—experience with any of these is a plus, but comparable platforms are fine). Please let me know your availability (time zone and preferred working hours) and any previous experience in email or live-chat support. I’m eager to get someone on board quickly and will provide full brand guidelines and a knowledge base so you can...

...long-form content in English plus mixed Hindi-Urdu when required: blog posts, knowledge-base articles, product descriptions, marketing copy and the occasional poem to add cultural colour. • Light creative projects such as simple art-and-craft tutorials or visuals to accompany content pieces. You will succeed if you already feel comfortable inside typical support or CRM tools (Zendesk, Freshdesk, Intercom or similar) and can switch gears quickly from a support ticket to a piece of copy. Strong grammar, clear phone etiquette and an eye for engaging, culturally nuanced language are non-negotiable. This is a part-time, ongoing engagement and I’m ready to start ASAP. When you reply, please share one recent writing sample, mention the support platform you know best, and ...

My UK-based company needs day-to-day help across three clear areas: Customer support – You’ll own the email and live-chat inbox, responding in natural, frien...handled in English right now, yet a grasp of Chinese culture or language is a welcome bonus because some suppliers are based in China. Deliverables I’m measuring: • Inbox and chat queue consistently cleared inside agreed timeframe • Three social posts a week, proofed and on-brand • One email campaign per week with a concise metrics report Familiarity with common SaaS tools (e.g. Zendesk, Intercom, Buffer/Hootsuite, Mailchimp or similar) will speed onboarding, but I can provide SOPs if you prefer your own stack. If this mix of live customer care and light-weight marketing feels effo...

I’m looking for a live-chat specialist who can jump in immediately and keep our customers’ questions answered in real time. The sole focus is fast, friendly query resolution—no phone calls, no email queues, just the chat window. You’ll be logged into our chat platform (we currently use Zendesk Chat, though experience with Intercom, Tawk or a similar tool transfers well) and handle incoming messages as they arrive. Clear written English, quick thinking, and the ability to juggle multiple chats without losing accuracy are essential. Deliverables • Real-time responses to all incoming chats during your agreed shift • Accurate, concise documentation of each interaction in the CRM • Escalation of technical or account-specific issues to the ri...

...You will sit inside Intercom all day, greeting new trialists, answering product questions by live chat or email, and logging every request so nothing slips through the cracks. If an issue turns out to be more technical, simply escalate it to our engineers and circle back once they push a fix. Beyond the daily conversations, I also want you to spot patterns—when the same question pops up twice, turn it into a clear, well-structured FAQ article so our knowledge base keeps expanding and future customers can help themselves. Accuracy in ticket notes and a friendly, concise writing style in Spanish are essential; solid English skills are welcome but not mandatory. Deliverables I expect: • Prompt, courteous responses to all incoming chats and emails recorded inside Inte...

...promptly, answer their questions clearly, and escalate anything you can’t solve to me in real time. A smooth, friendly tone in Indonesian is essential, and quick turnaround matters—customers expect responses within a couple of minutes. Please keep basic records of solved and pending issues so I can review common pain points later. If you have previous experience with in-app chat tools such as Intercom, Zendesk, or similar that’s a plus, but I’m open to any system you’re comfortable with as long as response speed stays high. When you respond, let me know: • Your usual average first-response time • Any chat platforms you’ve worked with • The time window you can cover each day (GMT+7 preferred but flexible) Looking forward ...

...awarded. * Verify that the building name, unit/flat number, or any other visible identifier matches the information I provide. * Note and report any discrepancies observed during the visit. * Take **10–15 clear, GPS-enabled, time-stamped photos**, including: * The building exterior * The main entrance * The building name or address plate * The flat/unit number (if visible) * The buzzer/intercom directory (if applicable) * Any other relevant identifying features * Obtain the completed documents from the IA (I will provide the required documents in advance). * If the IA refuses to provide the documents, obtain a **written and signed refusal/rejection**, if they are willing to provide one. * Submit a brief verification note (one paragraph maximum) confirming wheth...

...awarded. * Verify that the building name, unit/flat number, or any other visible identifier matches the information I provide. * Note and report any discrepancies observed during the visit. * Take **10–15 clear, GPS-enabled, time-stamped photos**, including: * The building exterior * The main entrance * The building name or address plate * The flat/unit number (if visible) * The buzzer/intercom directory (if applicable) * Any other relevant identifying features * Obtain the completed documents from the IA (I will provide the required documents in advance). * If the IA refuses to provide the documents, obtain a **written and signed refusal/rejection**, if they are willing to provide one. * Submit a brief verification note (one paragraph maximum) confirming wheth...

...promptly, answer their questions clearly, and escalate anything you can’t solve to me in real time. A smooth, friendly tone in Indonesian is essential, and quick turnaround matters—customers expect responses within a couple of minutes. Please keep basic records of solved and pending issues so I can review common pain points later. If you have previous experience with in-app chat tools such as Intercom, Zendesk, or similar that’s a plus, but I’m open to any system you’re comfortable with as long as response speed stays high. When you respond, let me know: • Your usual average first-response time • Any chat platforms you’ve worked with • The time window you can cover each day (GMT+7 preferred but flexible) Looking forward ...

**Project Title:** Build a Modern AI-Powered Customer Support Platform (MERN Stack) I'm looking for an experienced Full Stack Developer or a small development team to build a modern customer support platform similar to Zendesk, Intercom, or Freshdesk, with AI-powered capabilities. ### Core Features * Multi-workspace support * Team and agent management * Ticket management system * Live chat with real-time messaging * Shared inbox * Knowledge base * Customer profiles * Role-based access control * Analytics & reporting dashboard * Email integration * Notifications * File attachments * Internal notes and mentions ### AI Features * AI chatbot for customer support * AI-generated ticket summaries * Suggested replies * Automatic ticket categorization and tagging * AI-powered k...

...customers—strictly through email replies and real-time chat; no phone work is required. You should be able to: • Draft clear, friendly English in a conversational tone • Juggle several chats at once without losing accuracy or warmth • Follow our existing response templates yet know when to personalize While we currently work in a simple web dashboard, familiarity with platforms such as Zendesk, Freshdesk, or Intercom will help you get up to speed faster, and feel free to suggest a tool you love if it streamlines workflow. Deliverables I’ll review weekly: • 100 % of tickets and chats answered within our SLA • Concise internal note for any issue you escalate • Brief end-of-week summary highlighting wins, common questions, and anything th...

...within those time zones is essential. While the immediate focus is live chat, experience with email or phone queues is a plus because we may expand channels later. Deliverables • Respond to every incoming chat within two minutes on average • Resolve or properly escalate issues while keeping tone friendly, concise, and on-brand • Log each conversation in our help-desk system (Zendesk, Intercom, or similar) with clear notes and tags • Provide a brief end-of-shift summary highlighting common questions, unresolved cases, and any customer feedback Acceptance criteria • 95 % or higher customer satisfaction score (CSAT) • Zero missed chats per shift unless due to system outage • Accurate data entry in the ticketing system f...

... and win a share of the pool. PRIZES (3 winners): - Best Module 1st place: $1,500 - Best Module 2nd place: $500 - Best Workflow: $500 TRACK A - BEST MODULE ($1,500 + $500) A signed handler bundle that adds a new integration or capability. Examples already live: HubSpot (free, Bearer), Salesforce (paid, OAuth + monthly subscription). Yours could be anything: Notion, Asana, Airtable, Zendesk, Intercom, Linear, Jira, Zoom, DocuSign, Stripe, QuickBooks - pick a real product businesses use. Judging: real usefulness (solves a problem a small team would pay for) - coverage (the top 6-10 actions someone would want, not just one) - trust surface (safe auth pattern, secrets never touch the DB, honest errors) - docs (a README that lets a stranger install and use it in under 10 minutes). ...

...needed—all without letting the conversation feel automated or scripted. Here’s how I picture the workflow: once the chat SDK is active in the app, you’ll log in through the agent dashboard, keep response times under two minutes during the agreed shift window, tag and summarise every conversation, and compile a short end-of-day report so I can track recurring issues. If you already work with tools like Intercom, Zendesk Chat, Tawk or Freshchat, great—let me know which one you prefer and why; I’m flexible as long as it integrates smoothly with iOS and Android. The hand-off I’m looking for is simple: • Fully operational live chat running in the app, tested on both platforms • A clear SOP for greetings, FAQs, and escalation paths &b...

...product or service questions, solving simple issues on the spot, and keeping them informed of next steps when a ticket must be escalated. Alongside that, I will rely on you for light account management—updating profiles, checking order statuses, and noting any special requests directly in our CRM. The role is chat-only for now, though I may add email or phone later, so experience with tools such as Intercom, Zendesk Chat, or similar platforms is valuable. Native-level Portuguese or Spanish plus solid written English is essential, as most internal notes are kept in English. Deliverables • Consistent live-chat coverage during the agreed shift • Accurate CRM updates for each interaction • End-of-day report summarising issues resolved and any follow-ups n...

I’m building a customer-service portal modeled on and the heart of the site needs to be a real-time live-chat system written from the ground up—no Intercom, Zendesk or similar plugins. I want visitors to land on a clean, fast page, open a chat window, and speak directly with an agent without refreshing or being bounced to third-party domains. Core requirements • A fully custom back-end chat engine (Node, Laravel, Go or a comparable stack you are comfortable maintaining) with WebSocket or SSE for instant messaging, typing indicators, and read receipts. • An operator dashboard that shows active sessions, conversation history, and basic visitor metadata (referrer, browser, country, current page). • End-to-end encryption for messages at rest and in t...

I need a reliable freelancer to handle real-time customer chat...valued. Scope of work • Provide live chat support during agreed-upon hours. • Follow my existing knowledge-base articles and escalation paths. • Capture common questions and feedback so I can improve our FAQ. • Flag technical issues or urgent cases to the internal team immediately. Key details • Support channel: chat only—no phone calls or emails. • I currently use LiveChat but can switch to Intercom or Zendesk if you are more experienced with those platforms. • Clear written English and fast typing are essential. • Confidentiality of customer data must be maintained at all times. If you are punctual, friendly, and can stick to set schedules, I’d love to hear how y...

I need a skilled technician to install a VX2200 GSM module on my Videx intercom system. The primary functionality I want to enable is call forwarding to another UK landline number, with immediate forwarding. Key Requirements: - Expertise in intercom systems, specifically Videx - Experience with VX2200 GSM module installation - Ability to configure immediate call forwarding to mobile devices Ideal Skills and Experience: - Background in telecommunications or security systems - Previous installation experience with Videx and GSM modules - Strong problem-solving skills and attention to detail Please ensure the system is fully operational and test all functionalities post-installation. The location is 86-90 paul Street, London, EC2A 4NE

...shutters / blinds air conditioning power points heating system electrical points heat pump power supply underfloor heating control points room thermostats, usually placed near or above the switches solar panel preparation / connection points inverter location and required cable route if needed distribution board / electrical panel location outdoor sockets outdoor lighting points power for gate, intercom, terrace, garage, technical room, garden and other outdoor areas if needed any other electrical points or solutions necessary for a complete turnkey house We will provide an example ZIP file. This ZIP contains examples of the documentation, drawing structure, quality level, and level of detail we expect. Please review the example ZIP carefully before sending your offer, because t...

...order-status checks, simple troubleshooting, and the rare complaint that must be calmed and resolved. • Maintain a courteous, patient tone that makes every visitor feel heard and helped. • Tag or escalate messages that require refunds, technical fixes, or management approval. • Keep response times low; I monitor this metric closely. Tools you are comfortable with (Zendesk Chat, Freshdesk, Intercom, or a comparable live-chat platform) will be a plus, but I can provide quick onboarding if needed. Deliverables 1. Consistent chat coverage during the agreed shift window. 2. A concise daily log summarising volume handled, common issues, and any tickets escalated. 3. Customer satisfaction maintained or improved over the first month (measured through our buil...

...order-status checks, simple troubleshooting, and the rare complaint that must be calmed and resolved. • Maintain a courteous, patient tone that makes every visitor feel heard and helped. • Tag or escalate messages that require refunds, technical fixes, or management approval. • Keep response times low; I monitor this metric closely. Tools you are comfortable with (Zendesk Chat, Freshdesk, Intercom, or a comparable live-chat platform) will be a plus, but I can provide quick onboarding if needed. Deliverables 1. Consistent chat coverage during the agreed shift window. 2. A concise daily log summarising volume handled, common issues, and any tickets escalated. 3. Customer satisfaction maintained or improved over the first month (measured through our buil...

...judgment — you can explain why a reply works, not just that it does Comfortable giving structured feedback and thinking about conversations analytically Reliable internet + availability aligned to GMT+8 (Malaysia) peak hours Bonus: Experience in online gaming, sports betting, or high-volume transactional support Any exposure to AI tools, chatbots, prompt writing, or content/QA work Familiarity with Intercom, LiveChat, Zendesk, or WhatsApp Business To apply, answer these in your proposal: A customer writes in Roman Urdu: "bhai deposit kar dia par balance show nahi ho raha, scam hai kya?" — how do you reply? Write the exact message you'd send. Describe a difficult live-chat customer you handled and how you resolved it. How would you explain to a new a...

...a practical plan that convinces real users to post authentic reviews. We currently have no written or video testimonials to leverage, so the strategy must cover sourcing, guiding, and motivating customers to share their experience. I’m open to whichever mix of tactics you know works best—targeted email drips, in-app nudges, social proof campaigns, integration with customer-success tools like Intercom or HubSpot, or creative alternatives—as long as it results in a steady flow of genuine, high-quality reviews. Deliverables • Fully optimised G2 profile (copy, imagery, categories, tags) • Review-generation campaign blueprint with copy and timing for each touchpoint • Launch and management of the first review sprint (30–60 days) • We...

...occasional Phone calls, aiming for friendly, concise replies within the agreed SLA. • Manage user accounts – from password resets and plan upgrades to basic subscription housekeeping, you’ll make sure every account is accurate and active. We already have clear macros and a knowledge-base in place, so you’ll slot straight into our existing workflow. Experience with ticketing tools such as Zendesk, Intercom or Freshdesk is ideal, and you should feel comfortable jumping on a quick Zoom or phone call when an issue needs real-time attention. Success for me looks like: • Consistently meeting response-time targets • Accurate, zero-error updates to user records • A calm, professional tone that reflects our brand personality If you&rs...

...Validation, spam protection, and clean styling to match the current theme are essential. Second, I want full live-chat capability embedded on every page. Basic text chat is fine for human operators, yet I also want an AI-powered responder that can handle common questions when we are offline and keep a searchable chat-history log inside the admin area. You’re free to work with tools such as Tidio, Intercom, Dialogflow, or a comparable framework—as long as response times remain low and the chat UI looks native to the site. Finally, a gated client portal must be added. Logged-in clients should be able to view their matter updates, securely exchange documents, and schedule meetings. Access must be role-based so staff can publish notes only the assigned client can see. I...

...a repeatable, end-to-end AI workflow that speeds up electronic security estimating. Every week I receive full tender packs: the scope drawings and specifications come through as large PDFs and the quotation/BOM arrives in Excel. The job is for you to design, build and document a process that: • reads every page of the PDF set, identifies the electronic security items (access control, CCTV, intercom, intrusion, etc.) and lifts the relevant quantities and notes; • cross-checks those findings against the Excel BOM so I can see mismatches immediately; • pushes the confirmed counts straight back into an estimating sheet; • and finally produces a proof-of-count markup PDF. The markups must use Bluebeam security symbols so the client can visually verify t...

...want to turn our live-chat channel into a real-time problem solver instead of a waiting room. Today the average first reply is hovering around the two-minute mark; my goal is to bring that under 30 seconds and keep follow-up exchanges equally swift without sacrificing accuracy or tone of voice. To get there, I need someone who can: • Audit our current workflow inside Zendesk Chat (we also test Intercom on a small segment) and pinpoint the bottlenecks. • Design a streamlined routing and escalation logic that matches agent skills and workload in real time. • Recommend or configure automation—triggered macros, AI chat suggestions, or light-touch bot deflection—so simple questions never queue up for a human. • Produce a concise playbook that cov...

I’m looking for someone who can take full ownership of billing-related complaints that come in through our live chat channel. You’ll be the first point ...Document every interaction in our CRM so the history is complete and searchable. • Escalate complex or sensitive cases to me (or the accounting team) with a concise summary and any supporting screenshots. Success means quick response times, accurate adjustments, and customers who leave the chat satisfied and informed. If you have experience handling billing tickets in platforms like Zendesk, Intercom, or similar tools, that’s a plus, but I’m happy to train the right person on our specific system. Let me know your availability, the time zone you’ll work from, and any relevant experience reso...

...Appointment scheduling – Coordinate meetings across time zones, confirm with all parties, and send reminders so nothing slips through the cracks. • Data entry – Update client records, order details, and task trackers with absolute accuracy. We currently manage inquiries through Dotloop, so prior experience there is a plus, but if you’re comfortable with platforms such as Zendesk, Freshdesk, or Intercom you should ramp up quickly. Strong attention to detail, a professional phone manner, and the ability to switch effortlessly between Vietnamese and English are essential. Deliverables will be: 1. Same-day response to all new support tickets. 2. A clean, up-to-date appointment calendar at the end of each day. 3. Error-free data records maintained in t...

... Voice AI Integration Transcribe inbound/outbound sales or support calls using a provider like Twilio, Deepgram, or AssemblyAI. Pass the transcribed text to Claude (Anthropic API) to identify: Action items Customer sentiment Key dates/commitments Return a structured JSON summary. 2. Chat AI Integration Connect Claude to a live chat widget (e.g., Intercom, Drift, or custom webhook). Enable Claude to respond to common customer queries or summarize agent-customer chats. Ensure the same data extraction (action items, intent, urgency) as voice. 3. CRM Automation Automatically push Claude’s structured output from both voice and chat into our CRM ([e.g., Salesforce, HubSpot, Pipedrive, Close, or custom API]). Fie...