HelpdeskJobs

Kunde medarbejder søges til helpdesk support og hjælp til generelt support i en dansk snakkede hurtig voksende firma, humør er en god ting samt loyal og en smule kenskab til computer brug kræves, kontakt for mere info

...selling globally • Target audience: hobbyist makers, prosumers, small and medium-sized businesses • Part of a broader portfolio of technology and e-commerce ventures --- WHAT WE NEED Customer Service & Support • Handling customer inquiries — pre-sale questions, order issues, returns, complaints • Building and optimizing support processes and workflows • Setting up and managing support tooling (helpdesk, live chat, ticketing) • Creating FAQ, knowledge base, and self-service resources • Ensuring fast response times and high customer satisfaction Customer Success • Proactive customer engagement — making sure customers get value from their purchase • Post-purchase follow-up and relationship building • Collecting and...

...backups and disaster recovery solutions, and proactive monitoring to prevent downtime. Support would also cover software installation and updates (including clinical and practice management systems - Best Practice), email systems, cloud services, data storage, compliance with healthcare data protection regulations, user access controls, hardware procurement and lifecycle management, troubleshooting, helpdesk support for staff, and ensuring overall system performance, security, and reliability. As a medical centre, maintaining patient data confidentiality, system uptime, and secure communications is critical, so we are looking for a proactive partner who can ensure our IT environment is secure, compliant, and operating efficiently at all times. NOTE: Looking for a monthly contract...

...backups and disaster recovery solutions, and proactive monitoring to prevent downtime. Support would also cover software installation and updates (including clinical and practice management systems - Best Practice), email systems, cloud services, data storage, compliance with healthcare data protection regulations, user access controls, hardware procurement and lifecycle management, troubleshooting, helpdesk support for staff, and ensuring overall system performance, security, and reliability. As a medical centre, maintaining patient data confidentiality, system uptime, and secure communications is critical, so we are looking for a proactive partner who can ensure our IT environment is secure, compliant, and operating efficiently at all times. NOTE: Looking for a monthly contract...

...in either Italian or Czech. Key Responsibilities: Provide voice-based technical support to customers in Italian or Czech Troubleshoot operating system and browser issues Guide users through solutions for common computer problems Maintain a high level of professionalism and customer satisfaction Requirements: Fluency in either Italian or Czech (mandatory) Prior experience in technical support or helpdesk roles Good knowledge of operating systems (Windows, macOS, Linux) and web browsers Strong verbal communication skills Comfortable working full-time and remotely Computer proficiency is a must Compensation: Fixed monthly payout Note: Applicants who do not speak Italian or Czech will not be considered....

L2 support handles escalated issues that L1 (General Helpdesk) cannot solve. It requires a deeper understanding of the specific software, hardware, or network infrastructure. L2 technicians don't just follow a script; they use logic, diagnostic tools, and experience to find the root cause of an issue. 1. Key Responsibilities Escalation Management: Taking over complex tickets that L1 could not resolve within a specific timeframe. Advanced Troubleshooting: Handling "break-fix" issues involving OS configuration, hardware failures (like your MBD issues), and complex software bugs. On-Site & Remote Support: Often involves remote desktop sessions or physically visiting a workstation to swap out components. Root Cause Analysis (RCA): Instead of just "restarting&...

...all times. Requirements: * Proven experience in IT technical support, customer technical support, or helpdesk roles. * Strong troubleshooting skills across different browsers, devices, and basic network setups. * Excellent written English with the ability to communicate clearly **without using external tools or translators. * Ability to explain technical issues in simple, user-friendly language. * Patient, customer-focused mindset with strong attention to detail. * Reliable, self-motivated, and comfortable working independently as a freelancer. Nice to Have: * Experience supporting **streaming platforms, SaaS products, or subscription-based services. * Familiarity with ticketing/helpdesk tools such as Zendesk, Freshdesk, LiveAgent, or similar. * Experience with account...

...polished customer-facing app where products such as credit cards, personal loans, insurance, and savings plans are displayed with rich detail, filters, and instant lead capture forms. • A secure onboarding funnel with KYC and basic document upload. • Real-time tracking of applications, commissions, and payout status for users who refer friends. • Push notifications, in-app updates, and a simple helpdesk chat or ticketing module. • Web-based admin panel to manage products, partners, content banners, and analytics. Readymade solutions are absolutely fine—if you already have a live or near-complete build, send me a demo APK/IPA or TestFlight link along with a feature list and tech stack. I’m happy to brand, tweak UI/UX and add any missing integration...

...polished customer-facing app where products such as credit cards, personal loans, insurance, and savings plans are displayed with rich detail, filters, and instant lead capture forms. • A secure onboarding funnel with KYC and basic document upload. • Real-time tracking of applications, commissions, and payout status for users who refer friends. • Push notifications, in-app updates, and a simple helpdesk chat or ticketing module. • Web-based admin panel to manage products, partners, content banners, and analytics. Readymade solutions are absolutely fine—if you already have a live or near-complete build, send me a demo APK/IPA or TestFlight link along with a feature list and tech stack. I’m happy to brand, tweak UI/UX and add any missing int...

...coordination with admin. Website (Desktop/Tablet) Left Sidebar Navigation for Patient page , Field staff page , Admin Page , Include Only relevant points according to stake holders below is an example for Patient / Care Taker page (collapsible): 1. Dashboard 2. Patient Records 3. Treatment Journey 4. Tourism & Activities 5. Billing & Payments 6. Field Staff 7. Reports & Analytics 8. Support & Helpdesk 9. Emergency Contact 10. Wallet balance including adding funds 11. What Next Page -Mobile App (Android & iOS) Similar to Website Bottom Navigation (5 Tabs): Some example points 1. Home → Snapshot of treatment, wallet, next step 2. Journey → Timeline of treatment & tourism 3. Field Staff → Assigned caretaker info & live location 4. P...

...can review each item independently. 1) Geofence on iOS The Android build already fires an in-app event when a user enters or exits a predefined radius. I just need that exact behaviour mirrored in iOS using Core Location so notifications, analytics hooks, and background handling feel identical. No surprises—same trigger distance, same silent/background behaviour, same callback payload. 2) Helpdesk link after login On both the website and the iOS app, add a small “Need Help?” link that appears right after a successful login. Clicking it should do two things simultaneously: • open the user’s email client pre-addressed to our admin mailbox, and • hit our Freshdesk API to create a support ticket with the user’s ID and device details i...

I’m looking to roll out several Odoo modules in one coordinated, production-ready build for our mixed business of assembly, retail, and aftermarket service. The scope covers Planning, Purchasing, CRM, Fleet Services, Inventory, Field Service, and Helpdesk. Beyond the standard setup I also need tailored dashboards and KPIs, automated workflows that mirror our current SOPs, plus a few third-party integrations (payment gateway and a shipping aggregator are top of mind, but I’m open to your suggestions). To keep us aligned, here’s what I expect you to deliver: • End-to-end configuration of each listed module, complete with user roles, security rules, and data migration from our current spreadsheets. • Custom reports built with Odoo Studio (or code, if clea...

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...after-hours. - Dedicated to us during working hours - we do not tolerate people who work for multiple companies in overlapping shifts! Core Responsibilities: - Provision and configure MikroTik routers/switches, TP-Link Omada & Deco devices, and Ubiquiti UniFi gear to production standards - we have a fairly big network (thousands of Mikrotik devices) - Serve as overflow and escalation point for helpdesk and supporting our field teams - Troubleshoot and resolve advanced network issues (layer 2 & 3) quickly and effectively - Assist in planning and implementing network changes and upgrades - Maintain accurate documentation for every deployment and change - Follow and improve our established provisioning and escalation processes Required Skills & Experience: - Deep, hand...

I need a Tidio AI helpdesk and live-chat solution fully integrated into my WordPress / WooCommerce store. The job is straightforward: install the Tidio plugin, connect it to my Tidio account, and configure the chatbot so it loads unobtrusively on every page—home, product listings, cart, checkout, the lot. You’ll also embed the native Tidio form on my existing Support page, making sure it displays correctly and submits tickets to the same Tidio inbox. I expect the widget and form to inherit my site’s fonts and colours automatically; if any quick CSS tweaks are needed to achieve a seamless look, please include them. Key deliverables: • Working chatbot visible site-wide • Tidio support form placed on /support (or equivalent) and tested • Cle...

After we have decided to do HelpDesk features and not only AI Chatbot we need to redesign our logo. We need it in three color and under the main name leftsite we need word HelpDesk and LiveChat. And i need with icon the same name LiveChat and HelpDesk to match our concept. I have upload the blue example i think of main name, Botea.

The app should convert speech to text, attempt to provide an initial AI-generated response or suggested fix (using internal knowledge sources and/or an LLM), and then give the user the option to log the issue with the IT helpdesk if the problem is not resolved. The aim is to reduce low-value tickets, improve ticket quality, and create a modern, voice-first IT support experience.

Seeking a customer service agent to manage cross-platform moderation, focusing on ad comments and handling helpdesk tickets. The ideal candidate will have strong communication skills and experience in customer service and moderation. The ideal candidate will have had experience with wellness brands before, especially in gut health, and should feel comfortable in responding to scientific questions (with the help of AI where relevant). Deliverables Manage ad comments moderation (Facebook and Instagram ads) Handle helpdesk tickets (Gorgias) Ensure high-quality customer service

...owner to maintain. Here’s what I have in mind. The assistant should: • Accept natural-language questions and return concise, accurate answers drawn from an FAQ knowledge base I’ll supply or we create together. • Learn continuously—if a visitor asks something new, I can add the answer from an admin panel and the model updates without redeploying. • Embed easily on a website, mobile view, or a helpdesk portal with a short snippet, and switch to a live chat or email fallback when it’s stumped. • Log every interaction so I can review popular queries, identify gaps, and export analytics. You’re free to choose the stack—OpenAI, LangChain, RAG with vector search, or another approach—so long as setup stays affordable...

PROJECT DESCRIPTION We are looking for an experienced senior backend / full-stack engineer (or small team) to build an internal enterprise communications platform for an education group. This is not a basic helpdesk. The platform will unify Email, AI-powered Chat, and Ticketing into a single operations console, with strong security, audit, and SLA controls. CORE FUNCTIONALITY 1. Email (Gmail Integration) and Microsoft Option Connect multiple Google Workspace inboxes (admin@, admissions@, info@, marketing@) Staff must not access Gmail directly All replies sent via Gmail API from our application Signature policies (visible / semi-visible / hidden) Full audit trail of who replied and when 2. AI Chat (Website + Portal Widget) Embedded chat widget (“Powered by Launchpa...

Our college is ready to launch an AI-powered helpdesk that understands natural student queries, replies instantly, and shares bite-sized study resources on demand. The core of the project is a conversational chatbot that leverages NLP and machine-learning techniques to: • recognise and answer the most common campus questions (courses, deadlines, campus life, tech support, etc.) with high accuracy • deliver curated study resources in plain-text form—think summaries, key formulas, and quick revision notes injected directly into the chat flow Students will be the primary users, so the tone must remain friendly while precise enough for academic environments. I expect a scalable back-end (Python with frameworks such as Rasa, Dialogflow CX, or a comparable NLP stack)...

...This project involves the complete setup of Odoo, including all core business modules—Sales, Purchase, Inventory, CRM, Helpdesk, Accounting, Payroll, HR, Delivery Management, and API integration. The selected consultant will be required to work on-site in Mauritius for a period of approximately 3 months, during which they will: Set up and configure the full Odoo system from scratch Train department heads and key users Ensure all workflows comply with Mauritius tax and labor laws Customize and automate where necessary for seamless daily operations Modules to be Implemented 1. Sales & Purchase Management 2. Inventory & Product Management 3. CRM & Helpdesk 4. Third-Party API Integration 5. Accounting & Tax Configuration 6. HR,...

...Functional Consultant (CRM + Reporting + Helpdesk) Must-Have Skill Set (Short checklist) Strong Odoo: CRM, Sales pipeline, Lead management, Helpdesk/Tickets, Portal Odoo Studio (fields, automations, views) + security/roles Reporting: Odoo Dashboards / Pivot / Spreadsheet / custom KPIs Cohort + retention logic (either inside Odoo or via BI integration) Data model design: segments/personas/partners/source taxonomy Integration awareness (WhatsApp/email/forms/ads sources) even if via manual import first Need an Odoo expert to implement full business lifecycle SOP inside Odoo: lead capture (inbound/outbound/retargeting), qualification with reason codes, activation rules retention/churn and cohort reporting (Month 1–12), usage reporting, and CX helpdesk tick...

Overview We’re looking for an AI expert to help us design and refine a Helpdesk Bot using a Retrieval-Augmented Generation (RAG) approach. The bot should provide natural, accurate answers based on uploaded and internal data. Our platform uses Angular and Laravel, so experience with this stack is beneficial. You must be available to communicate with our developer via phone, WhatsApp, or TeamViewer. We already have a working bot powered by Gemini LLM, but the responses are inconsistent. At times it defaults to “I’m not sure, let me connect you with a human” without attempting a thorough answer. We want to significantly improve response quality and introduce richer guidance, including screenshots or dynamically generated visuals when appropriate. Responsibilit...

...a few small UI tweaks. Helpdesk I need the module installed; and ticketing flow and proper SLAs. I want agents to open, track, and close tickets with clear stages, automatic deadlines based on the SLA rules we agree on, and a clean dashboard that highlights overdue cases. Accounting Please load an appropriate chart of accounts for my jurisdiction, make sure starting balances can be entered easily, and configure the standard financial reports so they pull clean data right away. Home screen icons The main apps screen needs a little polish: I’d like a couple of new icons added for custom modules and the existing icons rearranged so the most-used ones sit top-left. No design overhaul—just placement and adding what’s missing. Deliverables • Functiona...

...customer notifications Integration with POS, inventory, and accounting 8. Omnichannel Communications (Trengo Migration + Odoo Live Chat) We currently use Trengo and want to migrate everything into Odoo’s internal communication system using one of the supported omnichannel modules. You will implement: WhatsApp Business Facebook Messenger Instagram DM Email ticketing Website chat Optional Odoo support/helpdesk modules Routing rules, SLAs, and team assignments All unified inside Odoo. 9. 3CX Phone System Integration We use 3CX for calls. You will help integrate: Odoo CRM + 3CX Click-to-call Call pop-ups with customer info Call logging and linking to customer records Potential ticket creation from missed calls This must work cleanly across multiple companies. 10. Full Odoo ...

I need an Android SDK for the Faveo Helpdesk mobile app. This SDK will be used for user authentication, ticket creation and tracking, and push notifications. It must only work online and be compatible with Android 10 and later. Key Requirements: - User Authentication: Secure login/logout functionality. - Ticket Management: Create and track tickets seamlessly. - Push Notifications: Real-time updates on ticket status. Ideal Skills and Experience: - Proven experience in Android SDK development. - Strong knowledge of online data handling and push notification services. - Familiarity with Faveo Helpdesk or similar ticketing systems is a plus. - Ability to deliver high-quality, well-documented code.

...Horario de trabajo = = = = - De lunes a viernes - 08:00 a 13:00 (VET) - 07:00 a 12:00 (COT) - 09:00 a 14:00 (ART) - Excluye días festivos - Fecha de inicio: abril de 2026 Requisitos = = = = Idiomas = = = = - Español: dominio profesional (obligatorio) - Inglés: capacidad de lectura de documentación técnica (obligatorio) Competencias técnicas = = = = - Experiencia previa en soporte informático, helpdesk o service desk. - Conocimientos básicos de Windows, Linux básico, herramientas ofimáticas y navegadores web. - Familiaridad con herramientas de ticketing (GLPI, JIRA Service Desk, ServiceNow, etc.). - Capacidad para seguir flujos de diagnóstico estructurados. Competencias personales = = = = - Excelente...

...respect des SLA et assurer un niveau élevé de qualité de service. Horaires de travail = = = = - Du lundi au vendredi - 08h00 à 13h00 (CET) - Hors jours fériés - Date de début : avril 2026 Compétences requises = = = = Langues = = = = - Espagnol : niveau professionnel (obligatoire) - Anglais : lecture de documentation technique (obligatoire) Techniques = = = = - Expérience en support informatique, helpdesk ou service desk. - Connaissance de base de Windows, Linux basique, outils bureautiques et navigateurs. - Familiarité avec des outils de ticketing (GLPI, JIRA Service Desk, ServiceNow, etc.). - Capacité à appliquer des procédures de diagnostic standardisées. Qualités perso...

En Guava, la plataforma que ayuda a los restaurantes a operar y vender mejor, quiero incorporar a alguien que disfrute resolviendo consultas técnicas y domine los sistemas de gestión de tickets a nivel avanzado. Tu día a día estará centrado en atender, categorizar y cerrar incidencias que lleguen por nuestro helpdesk, asegurándote de que cada restaurante vuelva a funcionar con normalidad lo antes posible. Trabajo 100 % online, por lo que un computador ágil y una conexión estable son imprescindibles. Valoro una comunicación clara, actitud positiva y la capacidad de mantener todo ordenado; así podremos ofrecer respuestas rápidas y consistentes mientras el proyecto crece. La incorporación incluye ...

I’m looking for a reliable, full-time virtual assistant who can jump into my client helpdesk each day and guarantee that every ticket or message receives a thoughtful, well-written response within 24 hours. Flawless, conversational English is non-negotiable; most of my clients are based in North America and the UK, so tone and nuance matter. Day to day you’ll monitor the inbox, triage issues, resolve what you can on the spot, and flag anything that needs my direct input. Because many questions touch on campaigns, funnels, and analytics, you should be comfortable with digital marketing concepts—think lead magnets, basic SEO terminology, and email sequence logic. A working understanding of WordPress or similar builders will help too, since some tickets involve quick...

...microservices like Chatwoot, WhatsApp, and Helpdesk systems. This is not a greenfield project. You will be working on a mature codebase. We are looking for specialists who can jump in, understand the architecture, and deliver specific modules or migrations. Key Objectives: Voice Migration (Critical): Replace the existing VAPI integration with LiveKit Cloud. You must build a custom orchestration pipeline (STT → LLM → TTS) using LiveKit Agents (Python) that handles interruptions ("barge-in") and low-latency streaming naturally. Feature Enhancements: Expand the current agent capabilities, improving their ability to follow complex workflows (RAG, tool use). Integrations: Connect the platform with Chatwoot (for omnichannel chat), WhatsApp Business API and He...

...Job Summary: The IT Supervisor is responsible for leading and managing the company’s IT support and security functions. This role ensures reliable, secure, and efficient IT operations that safeguard business continuity, protect organizational data, and provide responsive end-user support. The IT Supervisor focuses on infrastructure stability, cybersecurity, incident management, compliance, and helpdesk operations—driving operational excellence and ensuring that IT services meet organizational needs. Job Description: IT Support & Operations - Lead the IT support team, ensuring timely resolution of technical issues and high levels of user satisfaction. - Oversee the day-to-day management of IT infrastructure, including servers, networks, endpoints, and cloud serv...

I need a full-stack expert to design, build, and deploy a self-contained Helpdesk site that lets customers submit tickets, follow their progress, and exchange messages with support. The system will rely on a straightforward email-and-password login—no social media or two-factor layers for this first release—so the registration and password-reset flows must be solid and secure. My top design priority is an easy, intuitive interface. Every screen, from the ticket form to the customer dashboard and the agent workspace, should feel clean and immediately understandable. While responsive behavior across common devices is naturally expected today, polish and usability take precedence over flashy visuals; custom branding can come later. Email will be the core communication cha...

...lounge. Guest frowning at phone — “Wi-Fi disconnected” on screen. British voice-over: > “When guests disconnect, your reputation suffers…” --- Scene 5 – Helpless Manager (0:28–0:33) Hotel General Manager in a corridor, holding a phone, looking uncertain. British voice-over: > “And when there’s no one to call…” --- Scene 6 – The Solution (0:33–0:45) Upbeat transition. A UK-based IT helpdesk support office — modern, bright, with professionals calmly working on PC's small team call centre IT support style British voice-over (confident, reassuring): > “That’s where Hotel IT Company comes in — delivering specialist IT Support for Hotels & S...

IT Support Engineer (Freelance – ...updates; perform diagnostics. Set up new laptops/desktops end-to-end. Security & Compliance Manage firewall/antivirus settings and user access controls. Ensure compliance with internal security policies and audits. Onboarding/Offboarding Handle device setup, account creation, and access provisioning. Required Qualifications Bachelor’s in IT/CS or equivalent experience. 2–5 years in IT support/helpdesk. Strong BIOS configuration and Windows expertise; basic MacOS. Knowledge of AD, O365, Google Workspace, networking (IP/DNS/DHCP/VPN). Basic–business Japanese + good English communication. Preferred Certifications: CompTIA A+/Network+, CCNA, Microsoft. Experience in multinational environments. Familiarity with remote ...

...(optional import/migration). • Nextcloud Will remain in use (no migration needed). ⸻ Required Odoo Modules & Functional Areas 1. CRM & Sales • Lead and opportunity management • Activity tracking & customer interaction history • Sales pipeline setup • Quotation → order → invoice workflow • Sales analytics and dashboards • Migration of relevant tickets from Zammad (if meaningful inside Odoo Helpdesk) 2. Purchasing / Inventory / Items • Supplier management • Purchase orders, planned delivery dates, receipts • Inventory with variants, serial numbers, min/max levels • Stock adjustments, inventory counts • Import of all historic TriData data • Full VeloConnect/VeloAPI integration (it...

We are looking for an experienced Laravel developer to build a complete HRM/HR Helpdesk / Support Ticket System as a standalone module inside our existing CRM system. Tech Requirements Laravel 11 MySQL Modular architecture (separate module folder) WebSockets for real-time notifications Blade, Bootstrap, jQuery (UI must match our system style) Fully mobile-responsive Role & permission support (Admin, HR, IT, Finance, Employee) --- Scope of Work 1. Ticket Management Create, view, update, close HR support tickets Ticket fields: subject, category, description, attachments, priority Statuses: Open, In Progress, Resolved, Closed Assign ticket to HR/IT/Admin/Finance teams Internal notes (private to HR team) Conversation thread with attachments SLA timer countdown di...

We are looking for an experienced Laravel developer to build a complete HRM/HR Helpdesk / Support Ticket System as a standalone module inside our existing CRM system. Tech Requirements Laravel 11 MySQL Modular architecture (separate module folder) WebSockets for real-time notifications Blade, Bootstrap, jQuery (UI must match our system style) Fully mobile-responsive Role & permission support (Admin, HR, IT, Finance, Employee) --- Scope of Work 1. Ticket Management Create, view, update, close HR support tickets Ticket fields: subject, category, description, attachments, priority Statuses: Open, In Progress, Resolved, Closed Assign ticket to HR/IT/Admin/Finance teams Internal notes (private to HR team) Conversation thread with attachments SLA timer countdown di...

... Requisitos: Experiencia comprobada en soporte técnico de TI, soporte técnico al cliente o roles de mesa de ayuda (helpdesk). Capacidad para resolver problemas en distintos navegadores, dispositivos y configuraciones básicas de red. Fuertes habilidades de comunicación y capacidad para explicar conceptos técnicos en términos simples. Enfoque paciente y orientado al usuario al atender inquietudes de los clientes. Persona confiable y capaz de trabajar de forma independiente. Redacción en inglés sin el uso de herramientas externas. Habilidades Deseables: Experiencia brindando soporte a servicios de streaming o plataformas SaaS. Familiaridad con herramientas de ticketing/helpdesk (por ejemplo, Zendesk, Freshdesk, LiveAgen...

Redesign the UI for the main page....

...Requisitos: Experiencia comprobada en soporte técnico de TI, soporte técnico al cliente o roles de mesa de ayuda (helpdesk). Capacidad para resolver problemas en distintos navegadores, dispositivos y configuraciones básicas de red. Fuertes habilidades de comunicación y capacidad para explicar conceptos técnicos en términos simples. Enfoque paciente y orientado al usuario al atender inquietudes de los clientes. Persona confiable y capaz de trabajar de forma independiente. Redacción en inglés sin el uso de herramientas externas. Habilidades Deseables: Experiencia brindando soporte a servicios de streaming o plataformas SaaS. Familiaridad con herramientas de ticketing/helpdesk (por ejemplo, Zendesk, Freshdesk,...

...entrepreneurial, growth-stage businesses and helping to professionalise and systematise operations without losing agility or collaboration. ________________________________________ Key responsibilities • Stabilise People Operations during the leadership transition. • Diagnose current processes and identify improvement opportunities vs. best practice. • Advise and implement case management / HR helpdesk (query tiering, SLAs, escalation handling). • Provide guidance on employee lifecycle management (onboarding, offboarding, in-life changes) with a strong focus on employee experience. • Partner with the People leadership team to benchmark client against industry standards. • Ensure continuity in audits, payroll input management, background verification,...

I’m looking for a reliable professional who can step in as my go-to IT helpdesk resource. Day-to-day, you’ll be handling user tickets as they come in—everything from login problems to printer glitches—making sure issues are diagnosed quickly and explained clearly to the user. I already have remote-access tools in place, so you’ll just need a stable connection and solid troubleshooting skills across Windows, basic networking, and common office applications. I’ll forward queries to you through our existing ticketing system; you keep me updated on status and close out each request with a brief summary of what was fixed. Clear communication, patience with non-technical staff, and the ability to work independently are essential. If you’ve suppo...

...coordination with admin. Website (Desktop/Tablet) Left Sidebar Navigation for Patient page , Field staff page , Admin Page , Include Only relevant points according to stake holders below is an example for Patient / Care Taker page (collapsible): 1. Dashboard 2. Patient Records 3. Treatment Journey 4. Tourism & Activities 5. Billing & Payments 6. Field Staff 7. Reports & Analytics 8. Support & Helpdesk 9. Emergency Contact 10. Wallet balance including adding funds 11. What Next Page -Mobile App (Android & iOS) Similar to Website Bottom Navigation (5 Tabs): Some example points 1. Home → Snapshot of treatment, wallet, next step 2. Journey → Timeline of treatment & tourism 3. Field Staff → Assigned caretaker info & live location 4. Payment...

...coordination with admin. Website (Desktop/Tablet) Left Sidebar Navigation for Patient page , Field staff page , Admin Page , Include Only relevant points according to stake holders below is an example for Patient / Care Taker page (collapsible): 1. Dashboard 2. Patient Records 3. Treatment Journey 4. Tourism & Activities 5. Billing & Payments 6. Field Staff 7. Reports & Analytics 8. Support & Helpdesk 9. Emergency Contact 10. Wallet balance including adding funds 11. What Next Page -Mobile App (Android & iOS) Similar to Website Bottom Navigation (5 Tabs): Some example points 1. Home → Snapshot of treatment, wallet, next step 2. Journey → Timeline of treatment & tourism 3. Field Staff → Assigned caretaker info & live location 4. P...

I need an experienced system engineer to assist with MSP helpdesk IT support. The primary focus is on IT support for all existing clients. Key Responsibilities: -Handle calls, Tickets, assist clients who are in Microsoft Environment. - Provide IT support to ensure system reliability. - Troubleshoot and resolve technical issues. Ideal Skills and Experience: - Expertise working as helpdesk Engineer. - Strong background in IT support. - Experience with Microsoft environment. - Ability to work quickly and efficiently. The project is urgent, and I need someone who can start immediately.

...Odoo Community-based Helpdesk app so I can see when a customer never actually receives a reply. Right now Odoo fires off the message from notification@…, but if the recipient server rejects or bounces it, nothing is shown back in the ticket. Scope (keep it lean and focused): • Add a lightweight Python module that listens for bounce or reject messages coming back through my existing mail gateway (SMTP/IMAP). • Parse the common bounce headers and codes, then flag the event on the related Helpdesk ticket—making it clearly visible inside the ticket details, not as a separate alert or report. • Stick to Odoo’s standard models and so future upgrades stay simple. I’m running Odoo 16 Community but the codebase was written to imi...

We are looking for a skilled web developer / AI developer to create a university website and student portal (for a fictional university) that includes an AI-powered chatbot as its main functional feature. The chatbot will serve as an IT Helpdesk Assistant, trained on provided PDF guides to help students resolve technical issues such as Wi-Fi connection, email access, printing setup, and similar IT support topics. Note: These services (Wi-Fi, email, printing, etc.) do not need to be functional — they just need to appear as part of the portal interface. The focus of the project is to design and develop a realistic student portal and integrate an AI chatbot capable of understanding and responding to IT-related queries in real time. Key Features Student Portal Interface: Das...

I need UVDesk installed, configured, and ready for daily use on my server integrated with emails (Microsoft Office 365) so incoming messages automatically generate tickets. You’re free to recommend the cleanest way to host UVDesk (Docker and or direct or LAMP stack, etc.) as long as the final result is secure, documented, and simple for me to maintain. As the hsoted server is on prem and credentials cannot be shared so whole process will be done with a shared screen.