Write Customer email Letter

  • Status: Closed
  • Præmier: $33
  • Modtagne indlæg: 15
  • Vinder: bronzextrabox

Konkurrence Instruktioner

I will be sending out an email to my customers.
Following are the points that I want to bring across, while showing that we are acknowledging the problem that we have and taking responsibility to improve.

 To our valued customer
 We are out to bring the best for clients
 Constantly looking for ways to improve
 Got feedback on long phone wait and hard to get through
 So we hired new staff which is constantly being upgraded to assist with technical support.
 Additionally we are looking into new communication method for VIP Customers, to have access to Live Chat to be used instead of waiting on the phone when appropriate. What is your opinion on that?
 Considering making separate voice mailbox and email address specifically for non-emergency feature requests and bug reports
 This mailbox will be monitored twice daily by our developers team and will be responded to in timely fashion (2-3 business days)
 We are interested in your feedback on this and any other of your suggestions.
 Kindly submit any of your feedback to sales@[login to view URL]
 p.s. We are working with a company from Hong Cong to integrate POS system with a your own private label website. Inquire for more details

Anbefalede Evner

Arbejdsgiverfeedback

“Great! good job!”

Profilbillede ProgramDelphi, United States.

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Offentlig Præciserings Opslagstavle

  • chaitanyathengdi
    chaitanyathengdi
    • 3 år siden

    Hi Contest Holder,

    • 3 år siden
    1. chaitanyathengdi
      chaitanyathengdi
      • 3 år siden

      This contest is still showing as pending in my feed. Have you selected all winners?

      • 3 år siden
  • chaitanyathengdi
    chaitanyathengdi
    • 3 år siden

    Hi ProgramDelphi, will you be selecting runner-up entries? This contest is still showing as pending in my feed

    • 3 år siden
    1. chaitanyathengdi
      chaitanyathengdi
      • 3 år siden

      Just curious.

      • 3 år siden
  • HKPatel7
    HKPatel7
    • 3 år siden

    Please rate entry #26. It's short and very easy to read while hitting all the right points.

    • 3 år siden
  • chaitanyathengdi
    chaitanyathengdi
    • 3 år siden

    Do you rate entries? And do you allow submission of multiple entries?

    • 3 år siden
    1. ProgramDelphi
      Konkurrenceafholder
      • 3 år siden

      yes, multiple entries is ok.

      • 3 år siden
    2. chaitanyathengdi
      chaitanyathengdi
      • 3 år siden

      Thanks.

      • 3 år siden
  • ProgramDelphi
    Konkurrenceafholder
    • 3 år siden

    We acutely only hired one Rep. at the begging she only responded to the phone callas and forward it to Tech Support. now she is fully trained on how to use the program and other technical details of tech support. But a lot of customers still ask for the older tech guy, Assuming she only answers the phone. - Somehow I would want this to come across

    • 3 år siden
    1. chaitanyathengdi
      chaitanyathengdi
      • 3 år siden

      Thanks for clarifying.

      • 3 år siden
    2. chaitanyathengdi
      chaitanyathengdi
      • 3 år siden

      Hi, I have resubmitted my entry including this: #24

      • 3 år siden
  • ProgramDelphi
    Konkurrenceafholder
    • 3 år siden

    I would not be in the office till Monday so I extended the contest.

    • 3 år siden
    1. chaitanyathengdi
      chaitanyathengdi
      • 3 år siden

      Thanks a ton for this! I found some improvements I could make to my letter, but I couldn't incorporate it. Now I can.

      • 3 år siden
    2. michelledmilne
      michelledmilne
      • 3 år siden

      Thanks for that! When you are back in your office, can you provide me with feedback and a rating for my entry #21

      • 3 år siden
  • bronzextrabox
    bronzextrabox
    • 3 år siden

    Dear ProgramDelphi Herewith, a DRAFT of a letter to your customers. It's a draft because it needs revision by you. Ideally you and I need to chat to see if this style suits your style. I have included optional phrases that you can choose to customise this letter to your customers. You may also find that it is useful to discuss HOW you want to put the information across to the client - being customer-friendly but not the customer's doormat. I can help you with that. Please chat to me so that I can assist you with your further needs for written work - website work, letters, newsletters etc. You will undoubtedly need further written work! Contact me! Thanks, Bronwyn

    • 3 år siden
  • ProgramDelphi
    Konkurrenceafholder
    • 3 år siden

    We could understand that in a way some people prefer speaking to a live person on the phone on the other hand the more you use the other channels, when possible, the better it is for everyone.

    • 3 år siden
  • ProgramDelphi
    Konkurrenceafholder
    • 3 år siden

    Chat is something that would be phased in in order to assure it goes smoothly. The fact that some clients would be using chat would benefit all other clients as well because it would ease wait time on phone for everyone.

    • 3 år siden
  • chaitanyathengdi
    chaitanyathengdi
    • 3 år siden

    Hi, I enjoyed writing the letter.

    • 3 år siden
    1. chaitanyathengdi
      chaitanyathengdi
      • 3 år siden

      I have written it a little differently, so I'd like to know what you think.

      • 3 år siden
    2. chaitanyathengdi
      chaitanyathengdi
      • 3 år siden

      #23

      • 3 år siden
  • florypaula
    florypaula
    • 3 år siden

    Hello, I hope you had a chance to take a look at my entry #17 . A while back I've worked on a position that was requiring me to write exactly these types of emails, so I am sure I did a good job. I hope it turns out to be what you are looking for. Have a nice day. - florypaula -

    • 3 år siden
  • michelledmilne
    michelledmilne
    • 3 år siden

    Please check #21 , thank you!

    • 3 år siden
  • michelledmilne
    michelledmilne
    • 3 år siden

    submitting soon!

    • 3 år siden
    1. michelledmilne
      michelledmilne
      • 3 år siden

      Please check #20 when you have a chance, thank you in advance for your consideration! -Michelle

      • 3 år siden
  • mahendi
    mahendi
    • 3 år siden

    I wiil draft an email for you.

    • 3 år siden
  • ViviStreep
    ViviStreep
    • 3 år siden

    I have re-uploaded my draft email, per your request

    • 3 år siden
  • priya0702
    priya0702
    • 3 år siden

    I will draft an email for you

    • 3 år siden

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