Customer support home page mockup

  • Status: Closed
  • Præmier: $215
  • Modtagne indlæg: 11
  • Vinder: RockingGraphics

Konkurrence Instruktioner

** Note: We are looking for longer-term designers for the core product. Most likely those consultants will be selected from this contest.

The goal of this contest is to create a Photoshop mockup for a customer support home page that will be used on the [login to view URL] website. The page will be used to provide support to customers and will include a self-help knowledge base, live chat support, ticket submission, and a portal where customers can view their interaction history and set communication preferences. The deliverable will be a layered Photoshop file.

The primary focus of the page should be on the self-help knowledge base, but it should reflect navigation for the other support elements. The self-help KB will contain a list of topics and a listing of articles (FAQs). The customer should be able to search or browse the KB for answers. Separate filtering fields might also be included to further narrow down the search results.

This contest is for the design of the landing page only. The view of search results, display of articles, submission of support tickets, etc. will be the subject of a future design contest that will start immediately after this one. The minimum requirements for the landing page include:

1. Include the main navigation from the top of the [login to view URL] website. The support page should appear to be integrated with the corporate website.
2. A register/login option to view past history and preferences
3. List of KB articles that are organized using the content found at [login to view URL]
4. A link, button, or floating box to select live chat
5. Consider alternatives to improve the user support experience, such as the top 10 most common questions.

For inspiration – here are some example support home pages:
• [login to view URL]
• [login to view URL]
• [login to view URL]
• [login to view URL]
• [login to view URL]
• [login to view URL]
• [login to view URL]
• [login to view URL]

Anbefalede Evner

Arbejdsgiverfeedback

“Top quality work!”

Profilbillede swhitsit, United States.

Offentlig Præciserings Opslagstavle

  • jituchoudhary
    jituchoudhary
    • 2 år siden

    Please check my updated design #31

    • 2 år siden
  • jch563b8523dc8d5
    jch563b8523dc8d5
    • 2 år siden

    please check #26

    • 2 år siden
    1. swhitsit
      Konkurrenceafholder
      • 2 år siden

      Please see my private message

      • 2 år siden
  • jch563b8523dc8d5
    jch563b8523dc8d5
    • 2 år siden

    Hi, i am working on the new points did you check #22 , please provide feedback if any

    • 2 år siden
  • jituchoudhary
    jituchoudhary
    • 2 år siden

    Please check my updated design #23

    • 2 år siden
    1. swhitsit
      Konkurrenceafholder
      • 2 år siden

      See my private message. Good work so far!

      • 2 år siden
  • jituchoudhary
    jituchoudhary
    • 2 år siden

    i am working on your points and submit here design soon kindly wait for my entry

    • 2 år siden
  • swhitsit
    Konkurrenceafholder
    • 2 år siden

    The home page is initially viewed as an anonymous user. Therefore you need to provide them hints as to where they need to login, and what they can get after they login. But, the landing page should not show the user specific information (my history, my preferences, change my password, etc.). One could show links to that information and require the user to authenticate when they click it. Or, you could place those details under the user name after login.
    The page must include the following:
    - Knowledge Base for self-help
    - Option for live chat when available (show online and offline)
    - Ability to submit a new question (some consider it a ticket)
    - A place to view my previous questions, answers, and the status of my open questions.
    - A place to update my profile data (name, address, etc.)
    - A place to set my preferences for email mailing lists, campaigns, subscriptions to KB articles, and other stuff about me

    • 2 år siden
  • swhitsit
    Konkurrenceafholder
    • 2 år siden

    Here are some additional guidelines.

    • 2 år siden
  • jituchoudhary
    jituchoudhary
    • 2 år siden

    Please check my updated design #12 as per your feedback

    • 2 år siden
  • jituchoudhary
    jituchoudhary
    • 2 år siden

    Please check my updated design #11

    • 2 år siden
    1. swhitsit
      Konkurrenceafholder
      • 2 år siden

      See my comments on that submission.

      • 2 år siden
  • Dream0N
    Dream0N
    • 2 år siden

    Hello. Sir I am working on your design but please clarify 1 thing for me: What should I understand with point 5 from your brief? "Consider alternatives to improve the user support experience, such as the top 10 most common questions". I feel I covered most of the aspects of a user friendly experience so far but I have the feeling that I'm missing something. Best Regards

    • 2 år siden
    1. swhitsit
      Konkurrenceafholder
      • 2 år siden

      We're looking for out of the box thinking on how to make it easy for people to get answers to their questions. Searching and browsing through the KB is one way, but there might be other UI options that make it even easier. For instance, we track the views and ratings on articles, so we could have a small section of the most frequent questions that update in real time. Also, we can add tags to articles and perhaps provide users the ability to filter search results based on those tags (e.g., the results could be about configuration options, errors encountered, etc. and picking a tag for "errors" would make the list more useful.

      • 2 år siden
    2. Dream0N
      Dream0N
      • 2 år siden

      Thank you very much sir. I will update my work.

      • 2 år siden
  • swhitsit
    Konkurrenceafholder
    • 2 år siden

    Regarding the comment about filtering, here is a mobile version of our current Find Answers page. We like the ability to filter search results as you type. However, it really only works well when you have a list of articles. Just something to consider from a UX perspective. https://1to1service.iservicecrm.com/f/52?topicID=7

    • 2 år siden
  • swhitsit
    Konkurrenceafholder
    • 2 år siden

    We're looking for out of the box thinking on how to make it easy for people to get answers to their questions. Searching and browsing through the KB is one way, but there might be other UI options that make it even easier. For instance, we track the views and ratings on articles, so we could have a small section of the most frequent questions that update in real time. Also, we can add tags to articles and perhaps provide users the ability to filter search results based on those tags (e.g., the results could be about configuration options, errors encountered, etc. and picking a tag for "errors" would make the list more useful.

    • 2 år siden
  • phpgeek92
    phpgeek92
    • 2 år siden

    Kindly check #5

    • 2 år siden
  • pixelnpixel
    pixelnpixel
    • 2 år siden

    star working on it and submit here design soon kindly wait for my entry.

    • 2 år siden
    1. swhitsit
      Konkurrenceafholder
      • 2 år siden

      The contest will be open all week. If needed, we might extend it.

      • 2 år siden
  • jituchoudhary
    jituchoudhary
    • 2 år siden

    Please check my design #3

    • 2 år siden
    1. swhitsit
      Konkurrenceafholder
      • 2 år siden

      I like this design better. But Ask a Question and Send Email are the same thing. There should not be two separate buttons for those. Also, if there are many articles withing one topic we would probably only want to display the top 5 or so. You might limit the display for each topic to 3-5 and then use a -more- indicator of some type. This would help align the sections on the page also.

      • 2 år siden
  • swhitsit
    Konkurrenceafholder
    • 2 år siden

    Re: #2. The "Chat with Us" portion of the page is way too prominent. The option to use chat should occupy a much smaller portion of the page. If you look at something like https://support.freshdesk.com/support/home you will see the trend is to use an anchored chat option. Chat is usually not available 24x7, so the design should support either suppressing the link or converting it to an Ask a Question option when chat is offline. The other option is to have an Online / Offline display that is triggered based on availability.

    • 2 år siden
  • chiqueylim
    chiqueylim
    • 2 år siden

    Please check #2

    • 2 år siden
  • swhitsit
    Konkurrenceafholder
    • 2 år siden

    You are free to use any color, design, layout, etc that you think is intuitive and attractive.

    • 2 år siden
  • ITNAV
    ITNAV
    • 2 år siden

    or i'm free to use a different theme

    • 2 år siden
  • ITNAV
    ITNAV
    • 2 år siden

    do i use the same colors of the original site

    • 2 år siden
  • ITNAV
    ITNAV
    • 2 år siden

    ok! i think i can do this job for you

    • 2 år siden

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